Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Dina Alkawasmeh

Amman

Summary

Multilingual Translation graduate, fluent in German, English, and Arabic, with hands-on experience in customer service, translation project coordination, and administrative tasks. Proficient in data entry systems and international workflows. Eager to bring accuracy, professionalism, and efficiency to the Data Entry and Submission team at VFS Global.

Overview

2
2
years of professional experience

Work History

German Language Teacher

International Approach School
Amman
02.2025 - 05.2025
  • Instructed K–10 students in German language acquisition.
  • Developed and graded exams, activities, and learning materials.
  • Communicated effectively with parents, administration, and students across levels.

German Customer Service Representative

Extensya (Etihad Airways Account)
Amman
06.2024 - 12.2024
  • Provided multilingual customer support (German/English) for Etihad Airways.
  • Navigated and managed multiple systems per call to resolve client issues.
  • Met KPIs for response time, resolution, and customer satisfaction.

Translation Project Manager

Schaeffler
Herzogenaurach, Germany
08.2023 - 03.2024
  • Managed internal translation projects across technical and corporate departments.
  • Liaised between clients and language service providers.
  • Oversaw project accuracy, delivery deadlines, and terminology consistency.

Education

Bachelor’s in Translation: German, English, Arabic

German Jordanian University
Madaba, Jordan
03-2024

Exchange Program – Language Studies

Leipzig University
Leipzig, Germany
03-2024

Skills

Technical Proficiencies:

  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • SDL Trados (Translation Software)
  • Amadeus (Airline Reservation System)

Core Competencies:

  • High attention to detail & accuracy
  • Multitasking in fast-paced environments
  • Strong communication and interpersonal skills

Affiliations

  • Soft Skills Training – Orange Jordan
  • Assistant – Frankfurt Book Fair 2023 (Represented Dar Al Manhal Publishing)
  • Business Development Center – INHAD National Employment Program

Languages

Arabic
First Language
English
Advanced (C1)
C1
German
Advanced (C1)
C1

Timeline

German Language Teacher

International Approach School
02.2025 - 05.2025

German Customer Service Representative

Extensya (Etihad Airways Account)
06.2024 - 12.2024

Translation Project Manager

Schaeffler
08.2023 - 03.2024

Bachelor’s in Translation: German, English, Arabic

German Jordanian University

Exchange Program – Language Studies

Leipzig University

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Dina Alkawasmeh