DIMA AMIN AL HAJHUSSEIN
Amman,Jordan
Summary
Proactive professional offering several years working in airline industry. Adept at responding to intense emergency situations with calm and professionalism. Pursuing crew member position focused on providing exceptional customer service to passengers.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
Work History
Cabin crew
Royal Jordanian
02.2016 - 02.2024
- Served as a dedicated cabin crew member for Royal Jordanian Airlines, ensuring the safety and comfort of passengers
- Provided exceptional customer service, consistently exceeding passenger expectations and enhancing their overall travel experience
- Demonstrated strong teamwork and communication skills, collaborating effectively with fellow crew members to ensure seamless operations
- Successfully handled challenging situations and emergencies with professionalism and composure
- Maintained a high level of attentiveness and vigilance to ensure the safety and security of all passengers on board
- Consistently adhered to airline policies and procedures, ensuring compliance with industry regulations and standards
- Received positive feedback from passengers for exceptional service delivery and attention to detail
- Actively participated in ongoing training and development programs to enhance skills and knowledge in the aviation industry
Assistant Meeting & Event Manager
Radisson Blu Sharjah
06.2014 - 10.2015
- Successfully managed and coordinated meetings and events as the Assistant Meeting & Event Manager at Radisson Blu Sharjah, ensuring seamless execution and customer satisfaction
- Developed and maintained strong relationships with clients and vendors, resulting in repeat business and positive word-of-mouth referrals
- Implemented efficient event planning processes, resulting in a 20% reduction in planning time and increased productivity
- Coordinated with cross-functional teams to ensure all event logistics, including catering, audiovisual equipment, and transportation, were executed flawlessly
- Conducted thorough research and analysis to identify and secure suitable venues and suppliers, optimizing cost-effectiveness and quality
- Maintained relationships with existing partners while cultivating new ones.
- Acted as a liaison between clients and vendors throughout the duration of an event.
- Oversaw all aspects of event production from conception through completion.
- Resolved any issues that arose during the course of an event in a timely manner.
- Designed contracts, collected fees, and booked venues for events.
Guest Service Manager
Radisson Blu Dubai Marina
Dubai
08.2011 - 02.2013
- Managed guest services at Radisson Blu Dubai Marina, ensuring a high level of customer satisfaction
- Oversaw the daily operations of the guest service department, coordinating with various teams to deliver exceptional service
- Implemented strategies to improve guest experiences, resulting in a 15% increase in positive feedback
- Trained and mentored a team of guest service associates, enhancing their skills and performance
- Handled guest inquiries and complaints promptly and effectively, resolving issues to the satisfaction of all parties involved
- Collaborated with other departments to ensure seamless guest experiences and efficient problem resolution
- Maintained accurate records of guest interactions and feedback, providing valuable insights for continuous improvement
- Fostered a positive and welcoming atmosphere for guests, creating a memorable stay for each individual
- Ensured proper maintenance of facilities used by guests.
- Maintained accurate records of all guest interactions, inquiries and complaints.
- Delegated work to staff, setting priorities and goals.
- Input and confirmed reservations for guests.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Promoter
Saif Company
Amman
01.2005 - 09.2011
- Developed promotional materials, including flyers and brochures, to increase brand awareness.
- Organized and staffed promotional events for clients at various venues.
- Coordinated with vendors to ensure timely delivery of promotional items such as banners, signs, displays and giveaways.
- Provided excellent customer service by addressing inquiries promptly and professionally.
Reservation Supervisor
Doubletree by Hilton
01.2011 - 08.2011
- Company Overview: Reported, Aqaba, Jordan
- Supervised the reservation department at Doubletree by Hilton, ensuring efficient and accurate handling of guest bookings and inquiries
- Collaborated with the revenue manager in Jordan to optimize room inventory and maximize revenue through strategic pricing and promotions
- Implemented process improvements that reduced reservation errors by 20% and improved overall customer satisfaction
- Trained and mentored reservation agents, enhancing their skills and knowledge to provide exceptional service to guests
- Reported, Aqaba, Jordan
Freelance translator English to Arabic and vice versa
A Trade Company
09.2009 - 12.2010
- Provided freelance translation services between English and Arabic languages, ensuring accurate and culturally appropriate communication
- Translated a wide range of documents, including business contracts, marketing materials, and technical documents
- Maintained strict adherence to deadlines and delivered high-quality translations within specified timeframes
- Collaborated effectively with clients to understand their translation needs and deliver satisfactory results
- Demonstrated strong linguistic skills and cultural understanding to accurately convey the intended meaning of the source text
- Conducted thorough research and utilized relevant resources to ensure accurate translation of specialized terminology
- Maintained confidentiality and professionalism in handling sensitive and confidential information
- Developed a reputation for delivering error-free translations that met the highest standards of quality
Front Office Supervisor
Regency Palace
Amman
04.2009 - 12.2009
- Maintained accurate records of all guests' bookings and payments.
- Resolved customer complaints in a timely manner.
- Implemented policies and procedures related to the front office operations.
- Assessed daily operational needs of the front desk team including staffing requirements, supplies ordering, maintenance requests, thus ensuring smooth running of all processes involved .
- Ensured proper customer service standards were met.
- Evaluated employee performance reviews on an ongoing basis and provided feedback accordingly so that staff members could continue improving their skillset over time .
- Monitored guest check-in and check-out procedures.
- Adhered to safety regulations at all times while on duty in the lobby area or elsewhere in the hotel premises.
- Examined all invoices for accuracy before submitting them for payment processing.
- Supervised front office staff, including hiring and training new employees.
Front Desk Receptionist
Radisson Blu Tala Bay
Aqaba
04.2008 - 03.2009
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Responded to customer inquiries via phone, email, and in person.
- Explained policies and procedures to visitors.
Admin
3D's
Yiwu
03.2006 - 03.2008
- Company Overview: a China-based company
- Provided efficient and reliable administrative support to ensure smooth daily operations
- Managed calendars, scheduled appointments, and coordinated meetings for executives and team members
- Handled incoming and outgoing correspondence, including emails, phone calls, and mail
- Maintained accurate and organized filing systems, ensuring easy retrieval of important documents
- Assisted in preparing reports, presentations, and other business documents
- Collaborated with cross-functional teams to support various projects and initiatives
- Demonstrated strong attention to detail and maintained a high level of confidentiality in handling sensitive information
- Followed up with the suppliers and the shipping company to ensure smooth transport for the goods and to comply with my clients needs and requests.
- Identified needs of customers promptly and efficiently.
- Organized client meetings to provide project updates.
- Oversaw quality control to identify inconsistencies and malfunctions.
- A China-based company
Spa Receptionist
Marriott Dead Sea
Dead Sea
10.2005 - 02.2006
- Managed bookings for special occasions such as weddings or group spa days according to specified requirements.
- Resolved customer complaints quickly and efficiently in order to maintain high levels of satisfaction.
- Provided feedback on product performance to management team when requested by customers or staff members.
- Ensured all areas of the spa were properly cleaned before opening for the day.
- Demonstrated excellent customer service skills when interacting with clients.
- Attended weekly meetings with spa management team to discuss upcoming events or promotions.
Barista
Blue Fig
Amman
02.2005 - 07.2005
- Created promotional displays for advertising special events or promotions at the cafe.
- Operated cash registers to process customer payments.
- Adhered to health department regulations concerning sanitation standards.
- Monitored inventory levels of supplies and restocked when necessary.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Ground beans for espresso shots according to individual customer specifications.
Ticket Agent
Grand Theater
Amman
04.2004 - 12.2004
- Supervised ticketing operations for all cinema halls at Grand Theaters, ensuring smooth and efficient customer service
- Managed ticketing staff and coordinated schedules to meet customer demand and optimize operational efficiency
- Implemented customer service strategies to enhance the overall movie-going experience and increase customer satisfaction
- Monitored ticket sales and inventory levels, ensuring accurate record-keeping and timely replenishment
- Resolved customer inquiries and complaints in a professional and timely manner, maintaining a high level of customer service
- Collaborated with cross-functional teams to implement process improvements and streamline ticketing operations
- Maintained a high level of accuracy and attention to detail in all ticketing transactions and records
Education
High School Degree -
Dar Al Huda
Saudi Arabia06.2000
Amman al Ahliya University
06.2000
Philadelphia University
Skills
- Microsoft office suite
- Customer Service
- Communication Skills
- Problem-Solving
- Cultural Sensitivity
- Restaurant and Bar: Catering
- First Aid and Safety
- Emergency response
- Flight operations
- Passenger engagement
- Attention to detail
- Problem solving
- Event coordination
- Baggage handling
- Company culture and values
Languages
- Arabic
- English
Languages
Arabic
First Language
English
Proficient
C2
Timeline
Cabin crew
Royal Jordanian
02.2016 - 02.2024
Assistant Meeting & Event Manager
Radisson Blu Sharjah
06.2014 - 10.2015
Guest Service Manager
Radisson Blu Dubai Marina
08.2011 - 02.2013
Reservation Supervisor
Doubletree by Hilton
01.2011 - 08.2011
Freelance translator English to Arabic and vice versa
A Trade Company
09.2009 - 12.2010
Front Office Supervisor
Regency Palace
04.2009 - 12.2009
Front Desk Receptionist
Radisson Blu Tala Bay
04.2008 - 03.2009
Admin
3D's
03.2006 - 03.2008
Spa Receptionist
Marriott Dead Sea
10.2005 - 02.2006
Barista
Blue Fig
02.2005 - 07.2005
Promoter
Saif Company
01.2005 - 09.2011
Ticket Agent
Grand Theater
04.2004 - 12.2004
High School Degree -
Dar Al Huda
Amman al Ahliya University
Philadelphia University