Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Training
Personal Information
Languages
Timeline
Generic
Deya Alwaqfi

Deya Alwaqfi

Summary

Top LinkedIn content creator in Jordan (ranked ,Top 7 In career coaching in jordan ), with a strong digital presence of 16K+ followers on LinkedIn and over 10K on Instagram. As a social media expert, personal branding strategist, and skilled content writer, I leverage my platforms to inspire, empower, and share practical insights on career development, entrepreneurship, and professional growth.

With over 8 years of diverse experience across Jordan, Dubai, and Saudi Arabia, I've held impactful roles including Liaison Officer, Exchange Branch Manager, CEO Assistant, Business Development Executive, Customer Success Specialist, Sales Executive, and English Language Teacher. I bring a results-driven mindset, cultural fluency, and a strong ability to communicate across sectors and backgrounds—skills that have been key to my success in both corporate and multicultural environments.

Overview

11
11
years of professional experience

Work History

High School English Teacher

International Leaders Academy
05.2024 - Current
  • Facilitated classroom discussions that encouraged student participation and collaboration on various texts.
  • Evaluated student performance through comprehensive assessments and provided constructive feedback for improvement.
  • Mentored new teachers on curriculum development and classroom management techniques, promoting best practices.
  • Organized extracurricular activities, including literature clubs and writing workshops, to enhance student engagement in English language arts.
  • Collaborated with colleagues to design interdisciplinary projects that integrated English literature with other subjects, enriching the curriculum.
  • Evaluated student work fairly and consistently, offering detailed feedback to guide future improvement efforts.

Customer Success Consultant

51talk
01.2024 - 01.2025
  • Top one service globally in the company.
  • Led cross-functional teams to develop and implement strategic initiatives, enhancing operational efficiency.
  • Analyzed client needs and developed tailored solutions, resulting in improved customer satisfaction.
  • Facilitated workshops to drive stakeholder engagement, fostering collaboration and alignment on project goals.
  • Streamlined processes through the adoption of best practices, reducing turnaround time for deliverables.

Business Development Consultant

bayt.com
05.2023 - 08.2023
  • Company Overview: A leading job site in the Middle East.
  • Responsible for promoting the company and its value proposition for C-suite executives and HR professionals.
  • Schedule qualified appointments with prospective clients over the phone on behalf of the relationship managers.
  • Ensure the growth of a quality company and email lists for high-yielding campaigns.
  • Online sales and network building and research companies and arrange meetings.
  • A leading job site in the Middle East.

Business Owner/Operator

Mourjan And Yaqout Market
08.2021 - 04.2023
  • Creating a business plan and a budget.
  • Arranging financing and managing cash flow.
  • Hiring, training, supervising, and evaluating staff.
  • Reviewing sales and production reports.
  • Developing marketing strategies and determining pricing.
  • Developed and implemented operational strategies to enhance business efficiency.
  • Managed daily financial transactions and maintained accurate accounting records.
  • Cultivated strong customer relationships, prioritizing service quality and satisfaction.

Receptionist and Liaison Officer

Loyalty Support Services
07.2020 - 07.2021
  • English language translator.
  • liaison officer between USA Army and lss.
  • head of Receptionist.8 employees.
  • Acting location manager.
  • operation coordination-USA Army and lss
  • three appreciation letters from USA Army
  • special recommendation from USA Army
  • USA Army events coordinator.
  • solving all issues in operation


Branch Manager

Al Neel Exchange
07.2017 - 06.2019
  • Directing all operational aspects including distribution, customer service, human resources, administration and sales in accordance with the bank's objectives.
  • Providing training, coaching, development and motivation.
  • Developing forecasts, financial objectives and business plan.
  • Responsible to provide foreign exchange services including remittances, Traveler's cheques and foreign banknotes services to hedge money.
  • Manage the end of day cashier balancing of the branch.
  • Led branch operations, ensuring compliance with regulatory standards and internal policies.
  • Managed inventory control, ensuring optimal stock levels and reducing waste.


Head Tellers

Al Neel Exchange
07.2017 - 10.2017
  • Supervised daily operations of teller line, ensuring compliance with banking regulations.
  • Trained and mentored junior tellers on customer service best practices and transaction processes.
  • Implemented new procedures to streamline cash handling, reducing discrepancies during audits.
  • Analyzed customer transactions to identify trends and improve service delivery strategies.

Bank Teller

Al Ansari Exchange
09.2015 - 08.2016
  • Functional responsibilities included handling customer escalation and follow-ups.
  • Proved instrumental in ensuring high quality and accuracy of work from call center staff.
  • Interfaced and coordinated with the Call Center Management Team to monitor the effectiveness of service policies and practices.
  • Undertook responsibilities of presenting commendations and awards to staff.
  • Engaged in revenue coaching and product knowledge skill transfers; managed Team AHT/sales daily targets.
  • Processed daily transactions efficiently, ensuring accuracy in cash handling and customer accounts.
  • Assisted customers with account inquiries, providing exceptional service to enhance client satisfaction.

Sales Executive

Larosa Hardware & Equipment .LLC
01.2015 - 08.2015
  • Developed and executed strategic sales plans to penetrate new markets and increase revenue streams.
  • Cultivated relationships with key clients, enhancing customer satisfaction and loyalty through tailored solutions.
  • Conducted market analysis to identify trends, driving product positioning and competitive strategies.
  • Mentored junior sales staff, fostering skills development and improving team performance through training sessions.

English Service Adviser

Crystel.co
01.2014 - 12.2014
  • Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Coordinated service appointments, optimizing scheduling for maximum efficiency.
  • Assisted in diagnosing vehicle issues, collaborating with technicians for accurate repairs.
  • Managed service records using dealership management software to ensure up-to-date information.

High School English Teacher

Hamad Alfarhan School
01.2014 - 12.2014
  • Dexterously managed classroom coverage of assigned subject, supervised the batch of students and maintained decorum among students.
  • Performed administrative tasks viz. recording attendance, managing student portfolios and providing individual assistance to the students.
  • Leveraged broad competencies in devising, writing, and producing new materials, including audio and visual resources.
  • Developed engaging lesson plans that fostered critical thinking and literary analysis skills.
  • Implemented differentiated instruction strategies to meet diverse learning needs of students.

Education

Bachelor of - English For Specific Purposes

Jordan University of Science and Technology
01.2014

Skills

  • Career Coaching
  • Personal Branding
  • Social Media Strategy
  • Content Creation & Writing
  • Customer Success & Client Relation
  • Business Development
  • Customer Success & Client Relations
  • Liaison & Cross-Cultural Communication
  • Teaching & Training
  • Sales & Negotiation

Accomplishments

  • Received three appreciation letters from the USA army for outstanding performance.
  • Recommendation letter form USA army.
  • Top 7 as a -linked in- content creator in jordan .
  • Top1 Customer Success employee in 51 talk.
  • podcast guest in podcasti platform.

Training

  • MBA, Award Winning Business School, 2023
  • Diploma in Customer Service, Oxford Home Study Center OHSC
  • Effective Business English Communication, Edraak
  • Success Mindset, HP LIFE
  • Business English for Meeting, Udemy
  • The Complete Management Skills Certification Course, Udemy, 2023
  • Management Strategy for People and Resources, Young Leaders of the Americas Initiative
  • CRM: Customer Relationship Management, Udemy
  • Management and Leadership, Udemy
  • Communication Skills for Professionals
  • Business to Business Selling Skills
  • Business Development and B2B Sales
  • Time and Task Management
  • Email Etiquette, Udemy
  • Strategies for Personal Growth and Development, YLAI
  • Cold Calling for B2B Sales, Udemy
  • Online Marketing, Business Development Center (B.D.C) Jordan
  • Entrepreneurship Technology Programs Empretec, Business Development Center (B.D.C) Jordan
  • Social Innovation, Business Development Center (B.D.C) Jordan
  • Access to Finance, Business Development Center (B.D.C) Jordan
  • Anti-Money Laundering and FCY Compliance, Al Ansari Exchange, Dubai
  • Customer Service Training, Al Ansari Exchange, Dubai
  • Sales Loft and CRM, Bayt.com
  • Anti-Money Laundering, Al Ansari Exchange, Dubai
  • Problem Solving and Decision Making for Supervisors, Udemy
  • Fundamentals of Business Expansion, YLAI / Young Leaders of the Americas

Personal Information

  • Nationality: Jordanian

Languages

English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)

Timeline

High School English Teacher

International Leaders Academy
05.2024 - Current

Customer Success Consultant

51talk
01.2024 - 01.2025

Business Development Consultant

bayt.com
05.2023 - 08.2023

Business Owner/Operator

Mourjan And Yaqout Market
08.2021 - 04.2023

Receptionist and Liaison Officer

Loyalty Support Services
07.2020 - 07.2021

Head Tellers

Al Neel Exchange
07.2017 - 10.2017

Branch Manager

Al Neel Exchange
07.2017 - 06.2019

Bank Teller

Al Ansari Exchange
09.2015 - 08.2016

Sales Executive

Larosa Hardware & Equipment .LLC
01.2015 - 08.2015

English Service Adviser

Crystel.co
01.2014 - 12.2014

High School English Teacher

Hamad Alfarhan School
01.2014 - 12.2014

Bachelor of - English For Specific Purposes

Jordan University of Science and Technology

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Deya Alwaqfi