Derar Abuzaid
Summary
I'm an accomplished Customer success expert with a passion for building lasting client relationships. My journey in account management has been marked by successful collaborations, strategic thinking, and a commitment to exceeding client expectations.
-I thrive on understanding my clients' unique needs and tailoring solutions that drive value.
-Results-Driven: Whether it's boosting revenue, enhancing customer satisfaction, or streamlining processes, I deliver measurable results.
-I believe that account management is more than transactions, it's about fostering trust, anticipating needs, and being a reliable partner.
Let's connect and explore how we can create mutual success!
Overview
6
6
years of professional experience
Work History
Customer Success : (VIP User's Account Manager)
BIGO Technology
03.2022 - Current
- Arrange meetings with relevant personnel and build a customer-service rapport with existing and new clients
- Managing VIP accounts
- Provide service to VIP users, help VIP users solve problems, I've had the privilege of managing key accounts, nurturing them into long-term partnerships .
and maintain relationship with TOP VIPs to drive platform revenue.
Promote VIP privileges and daily activities, and help to promote user participation and activation.
understanding my clients' unique needs and tailoring solutions that drive value. - Promote VIP privileges and daily activities, and help to promote user participation and activation
- Create activities that increase the department revenue for a very low cost
- Arrange online and offline meetings in MENA region.
- Responsible for updating the weekly users data (recharging, supporting, games consumption).
Customer Care
Syarah Limited
01.2021 - 01.2022
- Delegating tasks
- Monitoring the team's performance
- Assisting the team by performing the tasks with them
- Helping with training and development.
Customer Service Representative
PostaPlus
01.2020 - 01.2021
Service Advisor
Crystel
01.2019 - 01.2020
Customer Service Representative
Aramex International
01.2018 - 01.2019
Customer Service Representative
Extensya
01.2018 - 01.2019
Education
Bachelor Degree - Management Information System
Hashemite University
01.2021
Skills
1-CRM tools :
*Zoho
*freshdesk
*Centrix
*Zendesk
2-Relationship building
3-Collaboration skills
4-Empathy
Languages
Arabic
Fluent
English
Excellent
Timeline
Customer Success : (VIP User's Account Manager)
BIGO Technology
03.2022 - Current
Customer Care
Syarah Limited
01.2021 - 01.2022
Customer Service Representative
PostaPlus
01.2020 - 01.2021
Service Advisor
Crystel
01.2019 - 01.2020
Customer Service Representative
Aramex International
01.2018 - 01.2019
Customer Service Representative
Extensya
01.2018 - 01.2019
Bachelor Degree - Management Information System
Hashemite University
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