Dania Shajrawi
Amman
Summary
A results-driven professional with over 7 years of e-commerce and commercial expertise. Adept at bridging the gap between business goals and digital transformation, leveraging data analytics to improve decision-making and drive business efficiency. Proven experience in managing cross-functional teams and leading projects from initiation to completion.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Compliance Operations Associate
Amazon
10.2022 - Current
- Ensures compliance with legal and safety requirements and reports violations of regulations.
- Collaborates with senior management, department heads, and external stakeholders to drive process improvements.
- Leads cross-functional teams, ensuring project goals, timelines, and budgets are met.
- Identifies process inefficiencies and suggests actionable improvements for operational success.
- Conducts risk assessments and internal audits for various Amazon projects.
Senior Operations Associate
Amazon
04.2020 - 04.2022
- Provided training to new hire agents, fostering individual development and achieving company objectives.
- Monitored project progress and ensured timely completion of goals.
- Implemented innovative solutions to resolve project-related challenges and delays.
- Wrote SQL queries for data extraction and reporting.
- Successfully handled issues and tickets, ensuring prompt resolution.
Operations Associate
Amazon
04.2019 - 04.2020
- Conducted research to optimize the product catalogue for search engines and improve visibility.
- Coordinated with internal and external stakeholders to ensure project success.
- Ensured compliance with quality standards for task execution and met SLA targets.
Catalog Associate
Amazon
08.2018 - 04.2019
- Coordinated the product listing process and enhanced catalog accuracy.
- Collaborated with vendors to ensure high-quality content.
- Followed country-specific policies to ensure compliance.
Civil Engineer
Modern Style Engineering
09.2016 - 08.2018
- Managed construction projects, ensured compliance with regulations, and monitored progress.
- Prepared reports and documentation for building owners and government agencies.
- Coordinated with teams to resolve any project-related issues.
Education
Bachelor of Science - Civil Engineering
Al Balqa Applied University
01.2014
Tawjihi - Scientific Stream
Zarqa Modern School
01.2009
Skills
- Technical Skills
- SQL, Python
- MS Office Applications
- Data Analysis
- Soft Skills
- Leadership
- Communication & Negotiation
- Problem-Solving
- Autonomy and Team Collaboration
- Project Management
- Risk Assessment
- Project Planning & Coordination
- Stakeholder Engagement
Certification
- Decision-Making Training
- SQL Fundamentals
- ACES Lean Six Sigma
- Time Management Curriculum
- Effective Writing
- Python Training
- Leadership Workflow Basics
- Root Cause Analysis
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Senior Compliance Operations Associate
Amazon
10.2022 - Current
Senior Operations Associate
Amazon
04.2020 - 04.2022
Operations Associate
Amazon
04.2019 - 04.2020
Catalog Associate
Amazon
08.2018 - 04.2019
Civil Engineer
Modern Style Engineering
09.2016 - 08.2018
Tawjihi - Scientific Stream
Zarqa Modern School
Bachelor of Science - Civil Engineering
Al Balqa Applied University