Dania Al Bitar
Jordan - Amman
Summary
Experienced Account Manager in building and maintaining client relationships. Skilled in managing accounts, increasing customer satisfaction, and driving business growth. Proficient in negotiation, planning, and using CRM tools to achieve results. Focused on delivering quality service and ensuring long-term client success.
Overview
6
6
years of professional experience
Work History
Account Manager
GHS Holding · Full-time
Amman
09.2022 - Current
- Developed and executed strategies to achieve client objectives and drive business growth.
- Negotiated contracts, renewals, and agreements to ensure favorable terms for both clients and the company.
- Monitored account performance, tracked metrics, and provided regular reports to clients and stakeholders.
- Utilized CRM tools to maintain detailed records of client interactions and account status.
Sales Coordinator
Tecno Tech · Full-time
Amman
07.2021 - 08.2022
- Managed the entry of order information into the company database with precision and efficiency.
- Ensured accurate and timely processing of all orders, maintaining a seamless workflow.
- Successfully attracted new clients by organizing meetings and establishing connections with prospective companies.
Sales Manager
Diva Trading Resources
Amman
05.2019 - 05.2021
- Oversee daily operations and sales performance in retail stores.
- Train, motivate, and manage the retail sales team.
- Develop sales strategies to meet store revenue targets.
Retail Sales Representative
Diva Trading Resources
Amman
05.2018 - 05.2019
- Deliver precise information regarding product features, pricing, and aftersales services to customers.
- Collaborate with the Retail Sales Representative team to ensure exceptional customer service, particularly during high-demand periods.
- Handle payment transactions by calculating total purchases and processing payments.
Education
Diploma of Education - Marketing Management
Luminus Technical University College
Jordan - Amman04-2020
Skills
- Account Development
- Client Relationship Management
- Customer Retention Strategies
- Market Research
- CRM Software Proficiency
- Data Analysis
- Strategic Planning
- Project Management
Languages
Arabic
First Language
English
Advanced (C1)
C1
Timeline
Account Manager
GHS Holding · Full-time
09.2022 - Current
Sales Coordinator
Tecno Tech · Full-time
07.2021 - 08.2022
Sales Manager
Diva Trading Resources
05.2019 - 05.2021
Retail Sales Representative
Diva Trading Resources
05.2018 - 05.2019
Diploma of Education - Marketing Management
Luminus Technical University College
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