Senior hospitality professional with extensive experience leading Environment Health & Safety, Food Safety, Marketing, and CSR functions within an international hotel environment. Proven track record in ISO and Green Key certification, HACCP and FSMS implementation, and driving sustainable operations. Recognized for building strong safety cultures, enhancing brand reputation, and delivering consistently high guest experiences while reporting directly to executive leadership.
Overview
7
7
years of professional experience
8
8
Certifications
2
2
Languages
Work History
EHS Officer
Centro Mada Amman by Rotana
06.2025 - Current
Strategic Head of Department responsible for Environment Health & Safety (EHS), Food Safety, Marketing, and Corporate Social Responsibility (CSR), reporting directly to the General Manager. Recognized for driving compliance, sustainability, brand excellence, and enhanced guest experience within a hospitality environment.
Lead and oversee all EHS and Food Safety operations, ensuring compliance with local regulations, Rotana brand standards, and international best practices.
Manage the Marketing Department, aligning brand positioning, promotional activities, and guest engagement initiatives with hotel objectives.
Implement and maintain HACCP, FSMS, and FIFO systems across all hotel kitchens, food production areas, and storage facilities to ensure food safety and full traceability.
Lead and successfully complete ISO audits, achieving and maintaining ISO certification for the hotel.
Lead Green Key sustainability audits, ensuring compliance with environmental standards and securing Green Key certification.
Plan and execute CSR initiatives, promoting environmental responsibility, community engagement, and staff participation in sustainability programs.
Conduct supplier audits to ensure compliance, responsible sourcing, and sustainable operational practices.
Perform hazard identification, risk assessments, and accident investigations, implementing corrective and preventive actions to reduce incidents.
Develop and enforce EHS and Food Safety policies, manuals, and procedures across all departments.
Integrate safety, sustainability, CSR, and quality achievements into marketing communications to strengthen brand reputation and guest trust.
Mentor and develop team members, fostering professional growth and embedding best practices across operations.
Certified First Aider, ensuring health, safety readiness, and effective emergency response.
Freelance Clinical Dietitian
Social media
02.2023 - Current
Developed individualized meal plans for patients, considering their medical conditions and personal preferences.
Maintained accurate documentation of patient information, including diet histories, assessment findings, and intervention plans.
Category Manager
Duty free
04.2024 - 03.2025
Research potential vendors.
Compare and evaluate offers from suppliers.
Negotiate contract terms of agreement and pricing.
Track orders and ensure timely delivery.
Review quality of purchased products.
Enter order details (e.g. vendors, quantities, prices) into internal databases.
Maintain updated records of purchased products, delivery information and invoices.
Prepare reports on purchases, including cost analyses.
Monitor stock levels and place orders as needed.
Coordinate with warehouse staff to ensure proper storage.
Attend trade shows and exhibitions to stay up-to-date with industry trends.
Patient Access Officer
Abdali hospital
06.2023 - 12.2023
Conducted reviews of new cases, completing checklists to identify coverage issues and assess liability.
Sales Advisor
Adidas
02.2021 - 06.2021
Shared new products and promotions with customers to encourage sales.
Beauty Advisor
gift center
09.2019 - 03.2020
Applied makeup onto clients to test different styles, colors and looks. Also, determine most appropriate products.