Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Training
Others
Timeline
Hi, I’m

DANA MAHMOUD SIAJ

Amman

Summary

Hardworking and passionate job seeker with exceptional team leadership skills and a proven track record of effectively managing multiple priorities with a positive attitude. Dedicated to meeting team goals and always willing to take on additional responsibilities. Committed to leveraging skills and experience to contribute to the success of a dynamic organization.



Overview

9
years of professional experience

Work History

Zain company

Customer Service Home Internet Solution Team Head Professional
12.2023 - Current

Zain company

Customer Service Technical Support
02.2021 - 12.2023

Trust company for real estate

Customer Service
10.2019 - 12.2020

Sales
06.2016 - 08.2016

Education

University of Jordan
Amman, Jordan

Bachelor from Business Information Technology
09.2019

Al-Khansa School

Al-Khansa school
08.2015

Skills

  • Team works appreciation
  • Excellent analytical and logical approach
  • Meeting targeted date tasks
  • Microsoft office (Excellent)
  • Fast Learner
  • Time Management
  • Excellent leader skills
  • Decision-making
  • Verbal communication
  • Team building

Personal Information

  • Residency: Jordan, Amman
  • Date of Birth: 04/10/1997
  • Nationality: Jordanian
  • Gender: Female
  • Marital Status: Single


Languages

Arabic
Proficient
C2
English
Advanced
C1

Training

  • Creative Thinking and Innovation Course, The University of Sydney, 2024
  • Inspiring Leadership through Emotional Intelligence Course, Case Western Reserve University, 2024
  • Managing as a Coach Course, University of California, Davis, 2024
  • Successful Negotiation: Essential Strategies and Skills Course, University of Michigan, 2024
  • Influencing, Collaboration and Decision Making Course, Starweaver, 2024
  • Adaptability and Resiliency Course, University of California, Davis, 2024
  • Stepping Up: Leading Others Course, Queen Mary University of London, 2024
  • Conflict Resolution Training, LOGIC Consulting Company, 2024
  • Basic To Intermediate Excel Training, Zain Academy, 2024
  • Intermediate To Advanced Excel Training, Zain Academy, 2024
  • Unified Management Platform (AV) System, Zain company, 2022
  • Cisco Finesse System, Zain company, 2021
  • Jira Ticketing System, Zain company, 2021
  • Network Cloud Engine System, Zain company, 2021
  • Ticketing System (Mena track), Zain company, 2021
  • Software As a System (Saas) system, Zain company, 2021
  • Microsoft Excel Certificate, Udemy, 2022
  • Enterprise Resource Planning System, King Hussein Cancer Center, 2019

Others

Volunteer in Mujaddon Development Charitable Society

Timeline

Customer Service Home Internet Solution Team Head Professional

Zain company
12.2023 - Current

Customer Service Technical Support

Zain company
02.2021 - 12.2023

Customer Service

Trust company for real estate
10.2019 - 12.2020

Sales

06.2016 - 08.2016

University of Jordan

Bachelor from Business Information Technology

Al-Khansa School

Al-Khansa school
DANA MAHMOUD SIAJ