Dana Halabi
Dietitian
Amman, Jordan
Summary
Diligent reservation agent skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. On other hand caring nutritionist offering 2 years of experience with in-depth knowledge of standard human diets, food science principles and clinical therapeutic nutrition.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
6
6
Certificates
2
2
Languages
Work History
Bilingual Customer Service Representative
Extensya, Amadeus System
Amman
07.2022 - Current
- Resolved reservations issues over phone with 50 customers daily
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules
- Responsible for handling of all aspects of Reissue, Revalidation, Refund, Rerouting & Recalculation of fares
Bilingual Customer Service Representative
Extensya . (CSP SYSTEM)
Amman
03.2022 - 06.2022
- Handled over 300 incoming chats per shift
- Maintained customer satisfaction with forward-thinking strategies
- Responded proactively and positively to rapid change
Clinical Nutrition & Dietetics
Bonita Beauty Clinic
Amman
01.2021 - 07.2021
- Educated clients about long-term health benefits of balanced diets and exercise programs
- Increased sales by 10% by perform slimming treatments on female clients using latest technology (Onda Cool-waves™ by DEKA)
- Educated patients about therapeutic nutrition, ingredients selection, food prep and meal planning
Nutritionist
Trainers Gym
Amman
08.2020 - 11.2020
- Connected with influencers to increase reach of gym posts
- Served as nutritionist wellness coach to 70+ membership over three months period
- Assessed clients nutritional and health statuses to prescribe appropriate eating and exercise plans by sold monthly memberships
Medical Representatives
Mobadarah Medical Supply Company
Amman
10.2019 - 08.2020
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches
- Upsold and closed customer sales by driving product benefits around client needs and increased revenue to $60,000 annually
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules
Clinical Nutrition & Dietetics
Hamaideh Hospital
Amman
06.2018 - 07.2019
- Organized and planned medical nutrition therapy for 50+ patients and residents
- Spoke with pregnant women about nutritional needs and benefits of breastfeeding
- Developed customized policies, procedures and controls, disaster recovery plans and technical documentation for applications, systems and infrastructure
Clinical Nutrition & Dietetics
Arab Medical Center
Amman
02.2018 - 05.2019
- Documented for 60+ clinical findings and entered pertinent health data for processing, recordkeeping and use by other medical professionals.
- Perform clients on nutrition issues educate such as obesity, eating disorders, tube feeding management, failure to thrive and feeding dysfunction.
- Monitored quality control procedures to guarantee preparation and increased of healthy menu choices.
Education
Bachelor of Science - Clinical Nutrition And Dietetics
09.2014 - 07.2017
Bachelor of Science - Clinical Nutrition And Dietetics
09.2013 - 08.2014
High School Diploma -
07.2012 - 07.2013
Skills
B2B Service
Sales Expert
Body composition analysis
Evidence-based advice
Healthy eating tips
Nutrition therapy
Organization and Time Management
Multitasking Abilities
Client Service
Word of mouth marketing
Amadeus system expert
Certified Clinical Nutritionist (CCN)
Certification
Nutrition Psychology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bilingual Customer Service Representative - Extensya, Amadeus System
07.2022 - Current
Bilingual Customer Service Representative - Extensya . (CSP SYSTEM)
03.2022 - 06.2022
Clinical Nutrition & Dietetics - Bonita Beauty Clinic
01.2021 - 07.2021
Nutritionist - Trainers Gym
08.2020 - 11.2020
Medical Representatives - Mobadarah Medical Supply Company
10.2019 - 08.2020
Clinical Nutrition & Dietetics - Hamaideh Hospital
06.2018 - 07.2019
Nutrition Psychology
03-2018
Clinical Nutrition & Dietetics - Arab Medical Center
02.2018 - 05.2019
Recent Practices in Medical Nutrition Therapy
11-2017
Nutrition and Dietetics
09-2017
The Food List s And Nutrition Planning For Obesity
04-2017
Intravenous, Intramuscular, Subcutaneous and Sub-dermal Injection
03-2016
Petra University - Bachelor of Science, Clinical Nutrition And Dietetics
09.2014 - 07.2017
University of Sharjah - Bachelor of Science, Clinical Nutrition And Dietetics
09.2013 - 08.2014
National Charity School - High School Diploma,
07.2012 - 07.2013
IELTS Exam
07-2012