DANA FADDA
Amman,AM
Summary
Experienced Program Manager skilled in managing functional operations and projects related to banking, digital transformation and strategic domains. Advanced understanding of organizational strategies, Program management, procurement and contracting. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Program Delivery Manager
Arab Bank
08.2018 - Current
- Successfully implemented mega projects in Arab Bank across 16 countries
- Ensured seamless communication among 50 team members and external vendors
- Manage portfolio of 3 programs and 2 projects in Arab Bank across 16 countries resulted in 20 %increase in revenue
- Implemented regulatory, strategy and digital projects
- Escalated critical issues promptly for swift resolution to minimize potential impact on program timelines or budget constraints.
- Collaborated with more than 15 stakeholders to define project scope, objectives, and deliverables that aligned with business goals.
- Managed up to 7 cross-functional teams for successful project completion and client satisfaction.
Project Manager
Capital Bank of Jordan
04.2016 - 08.2018
- Managed a team of 8 technical resources and 4 business, resulting in successful projects delivery
- Implemented Cost saving measures, resulted in 15 % reduction in project expenses
- Based on each project complexity implementation approach was selected either agile or transitional or hybrid model
- Delivered more than 9 projects that requires internal development and vendor support for implementation
- Managed 3 different vendors
Project Manager
United Business Application Company
05.2014 - 03.2016
- Managed portfolio of 5 big client accounts
- All implementations followed traditional project implementation approach
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Provided detailed project status updates to stakeholders and executive management.
Project Manager
Kayan Web Design Company
01.2013 - 12.2013
- Managed 7 Digital Clients located in Middle East
- Provide weekly dashboard for clients
- Provide daily reports for sponsors
- Negotiated contracts with vendors and suppliers at competitive prices for efficient use of resources.
- Planned, designed, and scheduled phases for large projects.
IT Auditor
Arab Orient Insurance Company
07.2011 - 07.2012
- Handled all IT department procedures, documentation and processes following COBIT and ISO standards.
- Review the Monitoring system reports
- Part of vendor selection process
- Evaluated internal controls and processes, streamlining workflows for increased efficiency and risk mitigation.
IT Product Analyst
Jordan Kuwait Bank
06.2008 - 05.2011
- Worked as Business Analyst that recommended products and vendors
- Negotiated more than 6 contracts with procurements
- Delivered more than 9 projects following waterfall approach
- Implemented first ATM for Blind people in Jordan
Quality Assurance Planner and Controller
Cairo Amman Bank
06.2007 - 06.2008
- Implementation of business quality standards for customer customer onboarding and card process, Auditing workflow and applications environment for IT department
- Research and development of work quality in IT Processes
Education
Master of Science - IT Management
Sunderland University, UK
UK05.2010
Bachelor’s Degree in IT – Business Information System (BIS) -
Jordan University, Jordan
Amman, AM01.2007
Skills
- Strategic planning and execution
- Team leadership and collaboration
- Budget management
- Risk management
- Technical understanding
- Analytical problem-solving
- Project Scheduling
- Scope Management
- Stakeholder Communications
Certification
- PMP – Project management Professional (2014)
- Certificated PMI ACP
Languages
Arabic
Native language
Arabic
Proficient
C2
English
Proficient
C2
Personal Information
- Date of Birth: 12/30/86
- Nationality: Jordanian
Hobbies and Interests
- Basketball player
- Reading
Timeline
Senior Program Delivery Manager
Arab Bank
08.2018 - Current
Project Manager
Capital Bank of Jordan
04.2016 - 08.2018
Project Manager
United Business Application Company
05.2014 - 03.2016
Project Manager
Kayan Web Design Company
01.2013 - 12.2013
IT Auditor
Arab Orient Insurance Company
07.2011 - 07.2012
IT Product Analyst
Jordan Kuwait Bank
06.2008 - 05.2011
Quality Assurance Planner and Controller
Cairo Amman Bank
06.2007 - 06.2008
Master of Science - IT Management
Sunderland University, UK
Bachelor’s Degree in IT – Business Information System (BIS) -
Jordan University, Jordan
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