Dana Alomari
Senior Customers - Relationship Officier
Amman
Summary
Senior Administrator with extensive experience in the banking sector and customer service, excelling in customer relationship management, sales strategies, and transaction tracking. Skilled in Microsoft systems, data analysis, and file management, with proven ability to handle large datasets, prepare accurate reports, and support decision-making. Strong communicator and problem-solver with expertise in identifying process gaps, enhancing efficiency, and ensuring regulatory compliance through effective corrective action plans. Experienced in leading teams, improving client satisfaction, and driving results in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Senior Administrator – Customer Service
Housing Bank for Trade and Finance
Amman, Jordan
05.2015 - Current
- Direct marketing, sales, and customer relationship management.
- Execution of various banking transactions.
- Monitoring and following up on customer accounts.
- Leading and supervising staff members as a Senior Administrator.
- Preparing reports and recommendations.
- Reviewing transactions such as loans, advances, and analyzing cheque book requests.
- Tracking transactions to ensure timely completion and delivery to clients.
- Cross-selling banking products and services to increase sales.
Administrative Officer – Teller / VIP
Housing Bank for Trade and Finance
Amman, Jordan
04.2012 - 05.2015
- Processing cash transactions and verifying receipt accuracy.
- Managing customer accounts.
- Performing daily follow-up operations and working on process improvement and development.
- Handling domestic and international transfers through SWIFT and Western Union systems.
Education
Bachelor of Science - Bachelor’s Degree in Management Information System
Bachelor’s Degree in Management Information System
Amman , Jordan06-2011
Skills
- Customer relationship management
- Banking transactions
- Report preparation
- Account monitoring
- Transaction tracking
- Sales strategies
- Communication: strong ability to communicate clearly and effectively with clients and colleagues
- Listening: active listening skills with the ability to understand customer needs effectively
- Problem-solving: strong analytical skills in identifying issues and providing effective, timely solutions
- Adaptability: ability to adjust and remain effective in different circumstances and changing work environments
- Time management: skilled in organizing tasks and setting priorities to ensure effective and timely completion
- Leadership (Arabic): ability to guide and train new employees, and develop their performance
- Leadership: the ability to guide, train, and develop new employees to enhance their performance
- Independence: ability to work efficiently without the need for direct supervision
Languages
Arabic
First Language
English
Intermediate (B1)
B1
Timeline
Senior Administrator – Customer Service
Housing Bank for Trade and Finance
05.2015 - Current
Administrative Officer – Teller / VIP
Housing Bank for Trade and Finance
04.2012 - 05.2015
Bachelor of Science - Bachelor’s Degree in Management Information System
Bachelor’s Degree in Management Information System
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