Dalia Salameh
Amman,AZ
Summary
Dynamic Reservations Coordinator with a proven track record at Maltrans Group, excelling in customer service and creative problem-solving. Skilled in itinerary planning and adept at using Microsoft Office, I foster teamwork to exceed sales targets and enhance client experiences in travel planning. Recognized for delivering memorable services under pressure.
Overview
14
14
years of professional experience
Work History
Reservations Coordinator
Maltrans Group
Amman, Jordan
01.2025 - 12.2025
- Collaborated with clients to understand needs and budget, advising on optimum destinations, transportation modes and dates and accommodations.
- Promoted and sold vacation enhancements, upgrades, additional nights and attraction tickets.
- Answered questions regarding room rates, travel dates and fees.
- Organized and issued customer's travel documentation, including tickets, insurance policies, and tour itineraries.
- Carefully reviewed passengers' documentation to check destinations and assign correct boarding passes.
- Delivered excellent customer service in each interaction.
- Prepared required documents and forms for travel.
Freelancer
Self employed
Amman, Jordan
05.2021 - 01.2023
Sales Manager
Sky line travel agency
Amman, Jordan
04.2021 - 10.2021
- Ensure that our guests enjoy exceptional customer service and memorable experiences when visiting the destinations we have worked on it.
- And to insure that the reservations team achieves or exceeds monthly sales targets.
- Determining clients needs and suggesting suitable travel packages.
- Organizing travels from beginning to end including tickets, accommodations and transportation.
- Supplying travelers with pertinent information and useful travel/holiday materials.
- Sell transportation, lodging, and admission to entertainment activities to individuals and groups planning trips.
- Offering advice on destinations.
- Plan trip itineraries and make travel arrangements for clients.
Senior Travel Consultant
Travco Jordan
Amman, Jordan
03.2018 - 03.2021
Supervisor Of Reservations
Level travel
Amman, Jordan
03.2016 - 02.2018
Reservation Agent
Arnoun travel and tourism
Amman, Jordan
01.2014 - 01.2016
- Make and confirm travel arrangements for passengers, calculates the expenses and sells tickets to the passengers.
- Required to make other arrangements such as car bookings for the passengers.
Reservation Agent
Compass tourism
Amman, Jordan
05.2012 - 12.2013
- Offering advice on destinations, plan trip itineraries, and make travel arrangements for clients.
Education
Diploma - Foundation in Travel and Tourism
IATA Training & development institute
AbuDhabi, UAE03.2012
ICDL - undefined
Computeach International Centre
02.2004
Skills
- CREATIVITY
- PROBLEM SOLVING
- TEAMWORK
- DECISION MAKING
- LEADERSHIP
- FAST LEARNER
- ABILITY TO WORK UNDER PRESSURE
- ABILITY TO WORK IN A TEAM
- ABILITY TO MULTITASK
- MICROSOFT OFFICE
- COMMUNICATION SKILLS
- CUSTOMER SERVICE
Timeline
Reservations Coordinator
Maltrans Group
01.2025 - 12.2025
Freelancer
Self employed
05.2021 - 01.2023
Sales Manager
Sky line travel agency
04.2021 - 10.2021
Senior Travel Consultant
Travco Jordan
03.2018 - 03.2021
Supervisor Of Reservations
Level travel
03.2016 - 02.2018
Reservation Agent
Arnoun travel and tourism
01.2014 - 01.2016
Reservation Agent
Compass tourism
05.2012 - 12.2013
ICDL - undefined
Computeach International Centre
Diploma - Foundation in Travel and Tourism
IATA Training & development institute