Microsoft word
Dalia Ahmed Assaf
Amman,Jordan
Summary
Searching for a job opportunity with a distinguished and reputable company, continuous development of myself and my students, and raising a conscious and distinguished generation
Overview
2
2
Languages
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Arabic Language Teacher
INTERNATIONAL LEADERS ACADEMY
Amman, Jordan
08.2020 - Current
- Employed diverse teaching approaches to help students of all abilities understand material.
- Expanded student understanding of texts by spearheading in-depth discussions and assigning exploratory essays to help students articulate knowledge.
- Sourced optimal curricula and developed lesson plans to fully cover target material for each course.
- Created and executed various daily assignments to prepare students for final exam.
- Facilitated positive learning environment by using enthusiastic and energetic instructional strategies and consistent classroom management.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Customer Service Call Center Agent
Dinarak (E-Wallet)
Amman, Jordan
05.2020 - Current
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Documented and detailed calls and complaints using call center's database.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered over [115] calls per [8] to meet fast-paced call center demands.
- Entered customer interaction details in excel sheet to track requests, document problems and record solutions offered.
Private Teacher
Self Employed
Amman, Jordan
01.2018 - Current
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Incorporated exciting and engaging activities to reinforce student participation and hands-on learning.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives in [Area of study].
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Collaborated with team of faculty to develop after-school tutoring program for students in need of extra help.
Academic Advisor
University of Petra
Amman, Jordan
10.2019 - 02.2020
- Facilitated academic and cognitive assessments to provide resource referrals according to individualized needs.
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Assessed data gathering methods for validity and reliability purposes.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Coordinated follow up and student outreach to monitor academic progress for at-risk students.
- Guided students in thesis proposal creation, encouraging clear definition of problem statement, precise research questions, proposed procedures and practices and literature review.
Education
Bachelor's Degree, Arabic Language & Literature
University of Petra
Amman 02.2016 - 02.2020
General Secondary Certificate, Information Technol
Al-Omareyah School
Amman 09.2014 - 06.2015
Skills
Classroom management
Problem solver
Fast learner
Team worker
Multitasking
Creativity
Patience
Communication skills
Customer service
Special education
Software
Microsoft powerpoint
Microsoft excel
Outlook
Zoom Video Communications
Microsoft Teams
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Arabic Language Teacher
INTERNATIONAL LEADERS ACADEMY
08.2020 - Current
Customer Service Call Center Agent
Dinarak (E-Wallet)
05.2020 - Current
Academic Advisor
University of Petra
10.2019 - 02.2020
Private Teacher
Self Employed
01.2018 - Current
Bachelor's Degree, Arabic Language & Literature
University of Petra
02.2016 - 02.2020
General Secondary Certificate, Information Technol
Al-Omareyah School
09.2014 - 06.2015