Microsoft word
Dalia Ahmed Assaf
Amman,Jordan
Summary
Searching for a job opportunity with a distinguished and reputable company, continuous development of myself and my students, and raising a conscious and distinguished generation
Overview
2
2
Languages
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Arabic Language Teacher
INTERNATIONAL LEADERS ACADEMY
Amman, Jordan
08.2020 - Current
- Employed diverse teaching approaches to help students of all abilities understand material.
- Expanded student understanding of texts by spearheading in-depth discussions and assigning exploratory essays to help students articulate knowledge.
- Sourced optimal curricula and developed lesson plans to fully cover target material for each course.
- Created and executed various daily assignments to prepare students for final exam.
- Facilitated positive learning environment by using enthusiastic and energetic instructional strategies and consistent classroom management.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Customer Service Call Center Agent
Dinarak (E-Wallet)
Amman, Jordan
05.2020 - Current
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Documented and detailed calls and complaints using call center's database.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered over [115] calls per [8] to meet fast-paced call center demands.
- Entered customer interaction details in excel sheet to track requests, document problems and record solutions offered.
Private Teacher
Self Employed
Amman, Jordan
01.2018 - Current
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Incorporated exciting and engaging activities to reinforce student participation and hands-on learning.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives in [Area of study].
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Collaborated with team of faculty to develop after-school tutoring program for students in need of extra help.
Academic Advisor
University of Petra
Amman, Jordan
10.2019 - 02.2020
- Facilitated academic and cognitive assessments to provide resource referrals according to individualized needs.
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Assessed data gathering methods for validity and reliability purposes.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Coordinated follow up and student outreach to monitor academic progress for at-risk students.
- Guided students in thesis proposal creation, encouraging clear definition of problem statement, precise research questions, proposed procedures and practices and literature review.
Education
Bachelor's Degree, Arabic Language & Literature
University of Petra
Amman 02.2016 - 02.2020
General Secondary Certificate, Information Technol
Al-Omareyah School
Amman 09.2014 - 06.2015
Skills
Classroom management
undefinedSoftware
Microsoft powerpoint
Microsoft excel
Outlook
Zoom Video Communications
Microsoft Teams
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Arabic Language Teacher
INTERNATIONAL LEADERS ACADEMY
08.2020 - Current
Customer Service Call Center Agent
Dinarak (E-Wallet)
05.2020 - Current
Academic Advisor
University of Petra
10.2019 - 02.2020
Private Teacher
Self Employed
01.2018 - Current
Bachelor's Degree, Arabic Language & Literature
University of Petra
02.2016 - 02.2020
General Secondary Certificate, Information Technol
Al-Omareyah School
09.2014 - 06.2015
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