Chess (Former National Champion)
Wajeeh Awwad
Industrial Engineer
Amman
Summary
Senior Business Analyst | Supply Chain Management with a bachelor’s degree in Industrial Engineering and nearly ten years of experience in the service and logistics sectors in four different countries (Jordan, KSA, Oman & Ghana). Possessing a strong analytical mindset, problem-solving abilities, and a passion for optimizing processes, driving improvements, and delivering impactful results.
Overview
12
12
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Senior Business Analyst
GN Teq
12.2023 - Current
- Led initiatives in the Afaq – Mega Hopex Enterprise Architecture tool.
- Delivered multiple back-office projects focusing on process optimization, stakeholder engagement, and requirements gathering for system enhancements.
Logistics Manager
Ananinja
02.2023 - 06.2023
- Managed end-to-end operations for the Middle Mile across Riyadh, Jeddah, and Dammam for 34 online stores.
- Negotiated transportation and logistics contracts to reduce shipping costs.
Logistics Operations Leader
Aramex
11.2021 - 01.2023
- Managing Fast-moving consumer goods (FMCG) warehouses area of 15,000 SQM, and leading a team of 30+ people.
- Responsible for developing processes, Key performance indicators (KPIs), and Standard Operating Procedures (SOPs) to improve operations' efficiency, reduce cost, control stock, and minimize human errors.
- Preparing & sending invoices to the finance department.
- Increased WH utilization using 6 sigma methodology.
Logistics Operations Supervisor
Aramex
06.2018 - 10.2021
- Managed FMCG warehouses (7500 SQM) and lead a team of 15 people.
- Customized offers and prepared contracts for Logistics clients.
- Proactively sought new customer leads and sales opportunities (Transmed, KFC, Shree Balaji).
- Generated revenue of USD 200,000+ and maintained customer satisfaction among contract periods.
- Reduced picking time by 60% for Azadea and Woimex, and by 40% for the remaining accounts.
- Reduced receiving time by 50% for two accounts.
- Reduced the cost of outsourced labor by 80%.
Warehouse Engineer
Agility
09.2016 - 05.2018
- Supervised all warehouse (WH) operations & activities (3000 SQM), managed Samsung and British American Tobacco clients.
- Handled customer complaints, inventory accuracy, accidents & incidents, identify root causes, suggest & implement the corrective & preventive actions.
Customer Service Representative
Zain
01.2013 - 08.2016
- Worked as Customer Service Advisor for two years, in Jan 2015, I was selected to join the Help Desk Division.
- Handled customer complaints at a high level of proficiency.
- Tested new products & services to ensure they are meeting customer requirements.
Education
Bachelor of Science - Industrial Engineering
University of Jordan
Jordan 04.2001 -
High School Diploma -
National Orthodox School/Shmeisani
Amman 04.2001 -
Skills
Agile methodology
Stakeholder management
Requirements gathering
Business process mapping
Certification
- Six Sigma Yellow Belt, Muscat, Oman (2022)
Interests
Sudoku
Swimming
Timeline
Senior Business Analyst
GN Teq
12.2023 - Current
Logistics Manager
Ananinja
02.2023 - 06.2023
Logistics Operations Leader
Aramex
11.2021 - 01.2023
Logistics Operations Supervisor
Aramex
06.2018 - 10.2021
Warehouse Engineer
Agility
09.2016 - 05.2018
Customer Service Representative
Zain
01.2013 - 08.2016
Bachelor of Science - Industrial Engineering
University of Jordan
04.2001 -
High School Diploma -
National Orthodox School/Shmeisani
04.2001 -
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