Chimera Nelson
Houston,TX
Summary
Detail-oriented and highly organized with over 2 years of experience in providing exceptional support in fast-paced office environments. Proficient in managing office operations, including data entry, record-keeping, and document management with the ability to handle multiple tasks simultaneously with a high level of accuracy. Able to offer excellent customer service and conflict management skills and committed to ensuring smooth day-to-day operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Leasing Specialist
Houston Housing Authority
08.2023 - Current
- Managed over 200 leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
- Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
- Maintained accurate records of all leasing activity, providing valuable data for management decisionmaking.
- Streamlined leasing processes for increased efficiency in handling applications, credit checks, and documentation.
- Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Updated resident data into property management software system daily.
- Generated professional networks by engaging in professional, industry and government organizations.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Kept properties in compliance with local, state, and federal regulations.
Sales Associate
Chik-Fil-A
06.2021 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Private Childcare Provider
Courtney Nelson
- 06.2021
- Facilitated intellectual growth through age-appropriate educational activities, including reading, writing, and arts and crafts.
- Promoted healthy eating habits by preparing nutritious meals and snacks for children in accordance with dietary guidelines.
- Transported children to and from school activities safely.
- Vacuumed, cleaned up toys and emptied dishwasher to help family members with housekeeping tasks.
- Assisted children with homework and quizzed on subject matter to prepare for upcoming tests.
- Implemented behavior management techniques to establish boundaries and maintain a structured environment conducive to learning and growth.
- Prepared nutritious meals and snacks for children to maintain balanced diets.
- Encouraged children to transition from diapers and assisted in development of good restroom habits.
- Maintained safe environment by keeping watchful eye on children.
- Created safe, inviting in-home environment conducive to structured activity and unstructured play.
Education
Professional Certificate - Organizational Leadership
Harvard University
2024
High School Diploma -
Joseph S. Clark
New Orleans, Louisiana06.2006
Skills
- Verbal Communication
- File Organization
- Document Management
- Report Preparation
- Database entry
- Administrative Procedures
- Records Management
- Critical Thinking
- Organizational Skills
- Customer relations and communications
Certification
- PACE - Professional Administrative Certification of Excellence- (Expected 2024)
- White Belt-Human Resources, Lean Six Sigma - 2024
- Child Protection: Children's Right In Theory and Practice-Harvard - 2024
- Decision Making and Problem Solving, FEMA - 2023
Languages
English
Native language
Arabic
Beginner
A1
Timeline
Leasing Specialist
Houston Housing Authority
08.2023 - Current
Sales Associate
Chik-Fil-A
06.2021 - 08.2023
Private Childcare Provider
Courtney Nelson
- 06.2021
Professional Certificate - Organizational Leadership
Harvard University
High School Diploma -
Joseph S. Clark
- PACE - Professional Administrative Certification of Excellence- (Expected 2024)
- White Belt-Human Resources, Lean Six Sigma - 2024
- Child Protection: Children's Right In Theory and Practice-Harvard - 2024
- Decision Making and Problem Solving, FEMA - 2023
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