Celine Ismail
Amman,AM
Summary
PROFESSIONAL SUMMARY
Offering strong interpersonal skills and positive attitude, eager to learn and develop in customer-focused environment. Brings solid foundation in communication and problem-solving. Ready to use and develop organizational and multitasking abilities in required position.
Overview
9
9
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Customer Service Agent
Crystel
- Company Overview: Talabat project
- Informed customers of terms and expected delivery dates
- Worked with vendors to obtain replacements and refunds for the customers
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems
- Referred unresolved customer grievances to designated departments for further investigation
- Conferred with customers by telephone or chat services to address concerns
- Avoided revenue losses with diligent attention to customers' needs and complaints
- Talabat project
Quality Assurance
Crystel
- Company Overview: Talabat project
- Helped raise customer satisfaction percentages
- Held meetings and coachings with agents to maintain customer satisfaction
- Worked on finding solutions for recurring issues
- Managed the agents and gave them support during rush hours, while giving them the tools to manage themselves
- Talabat project
Translator and Interpreter
Freelance
01.2018 - Current
- Translated documents with careful approach focused on maintaining original meaning and tone
- Managed high volume of all types of translations with consistently high accuracy
- Supported students with live translations of lectures and translations of assignments and test questions
- Worked independently to complete skilled translations of official documentations
Tutor
03.2016 - Current
- Research and prepare student reports and PowerPoint presentations on various projects
- Evaluated student work to monitor progress and identify learning gaps
- Worked with students in group and individual environments to provide varied instruction styles for diverse learning modalities
Teaching Assistant
Helen Doron School
09.2024 - 02.2025
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Supported classroom activities, tutoring, and reviewing work.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Completed daily reports on attendance and disciplinary performance.
Customer Service Associate
Amazon
03.2021 - 08.2021
- Answered phones and resolved customer issues and complaints
- Email service advisor
- Inbound/outbound service advisor
- Offered customers information about products, services, prices, and special offers
- Served as primary point of contact for customer inquiries and questions
- Handled exchanges, returns, and refunds
- Processed customer transactions according to established policies and procedures
Education
Bachelor of Arts - English Language and Translation
Amman Arab University
04.2001 -
Master of Arts - British Studies
University of Debrecen
04.2001 - 02.2021
Skills
- Advanced computer literacy - Microsoft software (Word, Powerpoint, Outlook)
- Excellent communication and interpersonal skills
- Ability to work under pressure and taking responsibility
- Precise, organized, and flexible
- Complex problem-solving
- Paperwork processing
- Team collaboration
Certification
International English Language Testing System Certificate (IELTS)
Timeline
Teaching Assistant
Helen Doron School
09.2024 - 02.2025
Customer Service Associate
Amazon
03.2021 - 08.2021
Translator and Interpreter
Freelance
01.2018 - Current
Tutor
03.2016 - Current
Bachelor of Arts - English Language and Translation
Amman Arab University
04.2001 -
Master of Arts - British Studies
University of Debrecen
04.2001 - 02.2021
Customer Service Agent
Crystel
Quality Assurance
Crystel
Similar Profiles
Lara Abu HamdehLara Abu Hamdeh
Quality Assurance Analyst And Trainer at CrystelQuality Assurance Analyst And Trainer at Crystel
Mohannad GhanemMohannad Ghanem
Customer Service Representative at CrystelCustomer Service Representative at Crystel
Mohamad Mahmoud ALdajehMohamad Mahmoud ALdajeh
Call Center Agent at CrystelCall Center Agent at Crystel