Bushra Shlash

• Resolved customer issues regarding incorrect orders, delivery problems, payments, and refunds through telephone calls.

• Ensured high-quality advice for client inquiries.

• Followed up on customer interactions to ensure their inquiries were addressed and their issues were resolved satisfactorily.

Developed customized lesson plans addressing diverse learning preferences.

• Skilled in fostering a positive and supportive learning environment for students.

• Organized interactive activities to reinforce language skills, such as group discussions, role-playing, and language games.

• Effectively taught A1 German courses, maintaining student interest and significantly enhancing their learning skill.

Designed interactive lessons fostering student engagement.

• Assessed students' progress through tests, quizzes, and assignments, providing constructive feedback to help them improve.