Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Briannah Monteiro

United States Air Force Security Forces
Hanscom AFB ,MA

Summary

Enthusiastic reports and analysis technician eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of identifying trends and performing background checks and training in the Air Force Justice System (AFJIS). Motivated to learn, grow and excel.

Overview

3
3
Certifications
5
5
years of professional experience

Work History

Reports and Analysis Administrator

United States Air Force
Hanscom AFB , MA
06.2020 - Current
  • Worked closely with local law enforcement to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Background checks were conducted to ensure local personnel are in a safe working and living environment.
  • Sent out DNA samples of suspects undergoing investigations.
  • Organizing and putting together case files.

Visitor Center Technician

United States Air Force
Hanscom AFB, MA
02.2018 - 06.2020
  • Built personal relationships with guests to promote positive experiences.
  • Developed tour programming to enhance guest experiences.
  • Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Led projects and analyzed data to identify opportunities for improvement.

Security Forces Member

United States Air Force
Moody AFB, GA
02.2016 - 02.2018
  • Led, managed and performed force protection duties to protect personnel and resources.
  • Maneuvered communications vehicles, intrusion detection equipment and other special-purpose equipment to facilitate operations.
  • Apprehended and detained suspects, searched persons and property and conducted interviews to gather evidence.
  • Implemented unconventional operations by air, land or sea during combat or peacetime.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.

Education

No Degree - Bachelor of Science in Public Health

Southern New Hampshire University
Manchester, New Hampshire
01.2021 - Current

Skills

    Report writing and analysis

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Certification

Self Aid Buddy Care

Timeline

Self Aid Buddy Care

03-2021

No Degree - Bachelor of Science in Public Health

Southern New Hampshire University
01.2021 - Current

Reports and Analysis Administrator

United States Air Force
06.2020 - Current

Principles of Instruction Leadership Course

01-2020

First Aid/CPR Certified

03-2019

Visitor Center Technician

United States Air Force
02.2018 - 06.2020

Security Forces Member

United States Air Force
02.2016 - 02.2018
Briannah MonteiroUnited States Air Force Security Forces