Bilal Ziad Al-Hotari
Amman
Summary
Results-driven Senior Insurance Sales Officer with a strong track record of driving sales growth and fostering exceptional customer relationships. Expertise in managing diverse sales territories and crafting strategic plans to enhance market share. Proven ability in negotiation and client retention, consistently delivering outstanding results in competitive environments. Committed to leveraging industry knowledge and relationship-building skills to achieve organizational goals and exceed client expectations.
Overview
9
9
years of professional experience
Work History
Senior Insurance Sales Officer
Gulf Insurance Group
06.2023 - Current
- Built and maintained long-term relationships with clients, ensuring satisfaction and renewals.
- Delivered tailored insurance solutions based on client needs.
- Exceeded monthly sales targets through strategic outreach and persuasive presentations.
Account Manager
Jerusalem Insurance
06.2022 - 05.2022
- Managed multiple broker relationships and business accounts.
- Promoted new insurance offerings and facilitated the claims process.
- Collaborated with underwriters to customize policy offerings.
Account Manager
ZAIN
06.2019 - 05.2022
- Maintained and expanded relationships with corporate clients.
- Identified new business opportunities within existing accounts.
- Acted as liaison between clients and internal departments to ensure service excellence.
Account Manager
ORANGE
05.2017 - 12.2018
- Handled a portfolio of key clients and ensured high retention rates.
- Collaborated with technical and customer service teams to align solutions with client needs.
Account Manager & Technical Support
Global Resources IT
11.2016 - 04.2017
- Provided technical consultancy to clients, aligning IT infrastructure with business goals.
- Delivered ongoing support and communicated with advanced service teams for issue resolution.
Education
Bachelor's Degree - Business Administration
Jordan University
Amman, Jordan01.2016
Skills
- Professional:
- Client Relationship Management (CRM)
- Sales & Negotiation
- Technical Support & Consultation - Expert
- B2B/B2C Communication
- Teamwork
- Technical:
- Microsoft Office Suite (Excel, Word, PowerPoint)
- CRM Platforms (eg, Zoho, Salesforce - familiarizing)
- Basic HTML, Database Understanding
- IT Troubleshooting & System Support
Projects
Client Retention Strategy – Jerusalem Insurance (2022), Developed and implemented a targeted client retention plan that improved renewal rates by 20% within one year. Focused on segmenting customer needs and offering personalized insurance solutions., B2B Sales Optimization – ZAIN Jordan (2021), Led a sales improvement project that streamlined B2B account management operations, reducing response time by 30% and increasing upsell opportunities across enterprise accounts., IT Infrastructure Consultation – Global Resources IT (2017–2018), Provided tailored technical consultations for SME clients, aligning IT services with their business growth plans. Played a key role in automating internal processes for three major clients., Health & Vehicle Insurance Sales Initiative – Gulf Insurance Group (2023–2025), Spearheaded a sales project targeting individual clients for health and motor insurance packages. Focused on educating clients about comprehensive health coverage and cost-effective vehicle insurance. The initiative led to a 25% increase in new health insurance policies and a 30% boost in vehicle insurance conversions within 6 months.
Languages
Arabic - Native Speaker
English - Fluent
Hobbies
Football & Team Sports (Teamwork & Leadership), Tech & Gadgets (Interest in Emerging Technologies), Personal Finance & Insurance Trends, Traveling & Cultural Exploration, Volunteering and Social Activities
Timeline
Senior Insurance Sales Officer
Gulf Insurance Group
06.2023 - Current
Account Manager
Jerusalem Insurance
06.2022 - 05.2022
Account Manager
ZAIN
06.2019 - 05.2022
Account Manager
ORANGE
05.2017 - 12.2018
Account Manager & Technical Support
Global Resources IT
11.2016 - 04.2017
Bachelor's Degree - Business Administration
Jordan University