Batool Farah
Amman,AM
Summary
Seeking a challenging opportunity for a position within a blue-chip company that fosters learning and growth, offering an environment conducive to the development of highly motivated and skilled individuals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Quality Control Supervisor
International General Insurance (IGI)
01.2024 - Current
- Ensure all new submissions, renewals, endorsements, and amendments are signed off in alignment with the company's signoff authority matrix and SOX controls.
- Collect, analyze, and report findings to provide assistant manager/manager with suggested areas of enhancements at the end of each month.
- Maintain open communication with internal departments such as Underwriting, UW operations, credit control, and MI for operational efficiency.
- Review MI team reports weekly, monthly, and quarterly, ensuring necessary amendments are completed by the UW operations team.
- Conduct spot-checks to ensure sign-off compliance with Quality Control processes, KPIs, and SOX controls.
- Assist QC assistant manager/manager in developing an annual training plan for QC, CC, UW, and UW operations.
- Provide guidelines and trainings.
Underwriting Operations Supervisor
International General Insurance (IGI)
01.2022 - 12.2023
- Support payments matching and allocation in coordination with underwriting teams.
- Ensure compliance with the premium escalation procedure, follow the premium chasing and escalation workflow, and communicate with brokers as needed.
- Complete operational duties such as preparing MEMOs, conducting data checks, reconciliation reports, and filing per company's underwriting policies.
- Liaise with external and internal departments for smooth operations.
- Record submission quotes and policies in the system accurately and efficiently.
- Complete sign-off according to company's authority matrix and policies for efficiency and accuracy.
- Train and provide technical assistance to underwriting operations team members.
Senior Underwriting Operations Assistant
International General Insurance (IGI)
01.2021 - 12.2021
- Support payments matching and allocation in coordination with underwriting teams.
- Ensure compliance with the premium escalation procedure, follow the premium chasing and escalation workflow, and communicate with brokers as needed.
- Complete operational duties such as preparing MEMOs, conducting data checks, reconciliation reports, and filing per company's underwriting policies.
- Liaise with external and internal departments for smooth operations.
- Record submission quotes and policies in the system accurately and efficiently.
- Complete sign-off according to company's authority matrix and policies for efficiency and accuracy.
- Train and provide technical assistance to underwriting operations team members.
Underwriting Operations Assistant
International General Insurance (IGI)
01.2020 - 12.2020
- Ensure all underwriting submissions received are processed and submitted to the relevant underwriter for signoff.
- Complete all operational duties, including data entry, signoff, and filing, in accordance with the company's underwriting policies and procedures manual, ensuring efficiency and accuracy at all times.
- Review and follow up with premium chasing, premium allocation procedures.
- Ensure attendance at peer review and underwriting meetings when scheduled, and conduct additional risk research as needed.
- Liaise with brokers and clients as required.
- Perform statistical analysis of monthly underwriting reports in coordination with the team.
- Liaise with all internal departments, including exposure management, claims, finance, admin, and MI, to ensure smooth operation at all times.
Admin Assistant
International General Insurance (IGI)
02.2018 - 12.2019
- Provide high-level service to Underwriters as required.
- Adhere to efficient premium chasing protocols in line with the premium chasing workflow.
- Assess and resolve unallocated amounts as directed, collaborating with Underwriting teams and brokers to meet allocation deadlines promptly.
- Accurately record submission quotes and policies in the system, aligning with internal KPIs.
- Maintain organized and precise filing systems within shared folders.
- Provide timely and effective assistance to Brokers, ensuring rapid response times.
- Expand underwriting expertise through the review of slips, endorsements, RAFs, and email communications with file handlers and underwriters.
- Review and analyze daily, weekly, and monthly reports and offering pertinent insights.
- Conduct comprehensive technical training for new staff members.
Education
Bachelor - Risk Management And Insurance
Hashemite University of Jordan
Zarqa, Jordan2017
General Secondary Certificate - Scientific Stream
Rosary Sisters School
Amman, Jordan2014
Skills
- Ability to work in a team-driven environment
- Analytical thinking
- Business acumen
- Effective communication skills
- Fast learner
- Hard worker
- Highly resourceful, objective, and reliable
- Sound time management skills
- Career oriented
- Decision maker
- Problem-solving
- Microsoft Office Applications
Certification
- Effective communication skills
- Leadership skills
- Coaching skills
- Agents of Change Training Program
- Performance management
Languages
Arabic
Native language
English
Advanced
C1
French
Beginner
A1
Spanish
Beginner
A1
Courses
- French Course Delf A1& Delf A2 Certification – Rosary College School
- English Exchange Program – Southbourne School of English – United Kingdom
IT Skills
- Microsoft Office Applications
Timeline
Quality Control Supervisor
International General Insurance (IGI)
01.2024 - Current
Underwriting Operations Supervisor
International General Insurance (IGI)
01.2022 - 12.2023
Senior Underwriting Operations Assistant
International General Insurance (IGI)
01.2021 - 12.2021
Underwriting Operations Assistant
International General Insurance (IGI)
01.2020 - 12.2020
Admin Assistant
International General Insurance (IGI)
02.2018 - 12.2019
Bachelor - Risk Management And Insurance
Hashemite University of Jordan
General Secondary Certificate - Scientific Stream
Rosary Sisters School
- Effective communication skills
- Leadership skills
- Coaching skills
- Agents of Change Training Program
- Performance management
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