Batool Alfaouri
Amman
Summary
Senior HR , Office Manager with more than 13 years of progressive human resource experience. Demonstrates leadership as a member of the HR team in contributing strategic ideas and partnering with all levels of management to integrate HR with overall business objectives to achieve company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
HR Business Partner/Business Office Manager
Modern Equipment's Supplies/ MG Motor & Hongqi Jordan
Amman
12.2021 - Current
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues
- Developed and delivered special events for company employees.
- Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Reviewed applicant qualifications and assisted management and recruiting with hiring needs and determining compensation and total package.
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
- Managed full cycle of recruiting, hiring and onboarding new employees.
- Collaborated with leadership to assess and improve policies across board.
- Liaised between multiple business divisions to improve communications.
- Led comprehensive safety training program for 30 staff members
HR Executive/Administrative Assistant Manager
Feed Concentrate Factory Company & Ejada Trade company
Amman
11.2015 - 06.2021
- Built human resource organization and aligned people and culture with corporate strategic priorities and operations.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Spearheaded innovative recruitment practices and mobilized management in targeted hiring that matched company needs.
- Researched and analyzed human resources trends and best practices and drove corporate policy changes to optimize business performance.
- Liaised between multiple business divisions to improve communications.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Developed and executed HR policies and programs, workforce and job development, recruitment and hiring, compensation and benefits and employee and labor relations to build staff-focused human resources office culture.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
- Led and directed work of 20 team members and handled hiring, training and termination
Operations Executive
AL Bayan Healthcare Company & Gardenia Company
Amman
06.2011 - 10.2015
- Manage human resource activities including, but not limited to, compensation and salary administration, benefits administration, HRIS activities, affirmative action, EEO reporting, recruiting, relocation, recordkeeping, employee development, employee relations, and employee communications including policies and procedures
- Manage compensation and salary administration program including performance appraisals, salary changes, compensation analysis, salary budgeting, preparation and communication of compensation guidelines, executive compensation, incentive plan compensation, salary surveys, job descriptions and corresponding performance measurements
- Manage server-based HRIS activities including data maintenance, data transfers, report writing, preparation of census data requests, compilation of pension plan valuation data, and database development and maintenance
- HR reporting to executive management
- Administer savings plan, benefit transmittals, coordination of benefit-payroll changes, leaves of absence, and annual benefits enrollment
- Troubleshoot benefit issues with employees, retirees, regional HR representatives, HR consultants, and benefit plan administrators
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices and systems to reduce turnaround time.
- Increased company profits through performance optimization strategies and efficiency improvements through including new sales and marketing approaches
- Increased company profits through performance optimization strategies and efficiency improvements
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective
- Developed operational processes to help organization adapt to market change
- Evaluated suppliers to maintain cost controls and improve operations
HR Executive/Administrative Assistant
Abu Dhabi Group company
Amman
10.2009 - 06.2011
- Built human resource organization and aligned people and culture with corporate strategic priorities and operations.
- Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
- Directed hiring and onboarding programs for new employees.
- Coordinated work activities for HR managers, specialists and recruiting agents.
- Spearheaded innovative recruitment practices and mobilized management in targeted hiring that matched company needs.
- Researched and analyzed human resources trends and best practices and drove corporate policy changes to optimize business performance.
- Stimulated employee engagement, loyalty and commitment to values and culture of company, resulting in 10% retention rate increase
HR Executive/Administrative Secretary
IRADA Center
Amman
09.2008 - 06.2009
- Directed salary budgeting process, created and maintained salary budget database, and compiled forecasted compensation, relocation and recruiting expenses
- Administered compensation program including salary changes, performance appraisals, compensation analysis, headcount reporting, salary surveys, job descriptions and position evaluation
- Managed defined benefit and defined contribution plans including valuations, contributions, data maintenance, plan testing and compliance, participant communications, loans and distributions, retirement benefit estimates, and retirement counseling
- Prepared separation agreements and packages for exiting employees
- Coordinated HRIS activities including troubleshooting and maintaining communications; served as primary contact with payroll and software vendor
- Administered medical, dental, and life insurance plans including, but not limited to, plan maintenance, retiree benefit plans, Section 125 plans, prescription programs, vision benefits, disability protection, leaves of absence, and plan communications
- Project leader for payroll and retirement plan conversions due to company merger
Education
CErtificate - Information & Cyber Security
Info & Cybersecurity
Amman Chamber Of Commerce09.2020
Course - Quick Books ERP System Certified User
AL Nada Group
Jordan04.2016
BSC - Management Information Systems
Al Al Bayt University
Jordan-Mafraq09.2008
High School Diploma -
Raya Bent Al Hussain School
Jordan09.2005
Skills
- Insightful, intuitive and analytical
- Organized / planner
- Broad change management experience
- Trusted advisor
- Company history and systems knowledge
- Critical Thinking
- Multitasking Abilities
- Organization and Time Management
- MS Office
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 6 in the development of Inventory and over due invoices collection.
- Documented and resolved Tenders archiving which led to full systematic tender system using excel and access .
- filling the gaps in the HR system of the company i worked at also issued policies and procedures
Certification
- Certified ERP Quick books system,
Additional Information
Enthusiastic person and will organized, willing to learn new experience every day, enough is not exit in my dictionary.
Languages
Arabic
Native language
English
Advanced
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
HR Business Partner/Business Office Manager
Modern Equipment's Supplies/ MG Motor & Hongqi Jordan
12.2021 - Current
HR Executive/Administrative Assistant Manager
Feed Concentrate Factory Company & Ejada Trade company
11.2015 - 06.2021
Operations Executive
AL Bayan Healthcare Company & Gardenia Company
06.2011 - 10.2015
HR Executive/Administrative Assistant
Abu Dhabi Group company
10.2009 - 06.2011
HR Executive/Administrative Secretary
IRADA Center
09.2008 - 06.2009
CErtificate - Information & Cyber Security
Info & Cybersecurity
Course - Quick Books ERP System Certified User
AL Nada Group
BSC - Management Information Systems
Al Al Bayt University
High School Diploma -
Raya Bent Al Hussain School
- Certified ERP Quick books system,
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