BASSEM OBIED
Facilities Account Manager
Riyadh
Summary
Results-driven Facilities and Account Manager with over 18 years of extensive experience in facilities management, project planning, and operations management. Certified Facility Manager (CFM) and Facility Management Professional (FMP) with expertise in overseeing hard and soft service operations across diverse sectors, including banking, telecom, and industrial. Proficient in developing operational policies, monitoring KPIs, managing budgets, and leading large teams to deliver exceptional service quality while optimizing costs. Committed to enhancing operational efficiency and driving continuous improvement in facility performance.
Overview
19
19
years of professional experience
8
8
Certifications
Work History
FACILITIES ACCOUNT MANAGER
El Seif Operation and Maintenance
08.2021 - Current
- Oversee hard services operations for multiple projects in the Western Province across banking, telecom, and industrial sectors
- Manage and supervise a team of 300+ staff members ensuring operational excellence
- Develop and implement operational policies and procedures to enhance service delivery
- Monitor and analyze key performance indicators (KPIs) to measure operational success
- Ensure compliance with company policies and regulatory requirements
- Develop and manage regional budgets to optimize resource allocation
- Collaborate with cross-functional teams to align operations with business goals
- Identify and address operational challenges to drive continuous improvement
- Key Achievements:
- Exceeded Service Level Agreements (SLAs) and consistently achieved Key Performance Indicators (KPIs)
- Implemented cost-saving measures resulting in 17% reduction in overtime costs in 2023
- Reduced manpower costs by 5.5%, generating approximately 900,000 SR in savings in 2023
- Generated additional revenue of 5.9 million SR through additional service offerings in 2023
- Successfully managed a fit-out project worth 11.6 million SR to completion in 2023
FACILITIES MANAGER
El Seif Operation and Maintenance - Saudi National Bank
10.2019 - 08.2021
- Oversaw day-to-day operations and maintenance for SNB buildings, branches, and ATMs kingdom-wide
- Ensured compliance with building codes, safety regulations, and relevant standards
- Managed access control systems, surveillance, and alarm systems
- Developed and implemented emergency response plans and conducted regular drills
- Coordinated maintenance and repair activities across multiple locations
- Managed vendor contracts for facility services including cleaning, landscaping, and maintenance
- Monitored expenses and identified cost-saving opportunities
- Ensured compliance with banking regulations and standards related to facilities
- Key Achievements:
- Consistently met and exceeded Service Level Agreements (SLAs)
- Regularly achieved Key Performance Indicators (KPIs)
- Contributed to successful MAXIMO implementation
- Played key role in SAMBA and NCB merging process
PROJECT MANAGER
El Seif Operation and Maintenance - SABIC Housing Yanbu
10.2018 - 10.2019
- Managed maintenance and repair activities for 2400 residential villas
- Led team of maintenance technicians, cleaners, and support staff
- Conducted regular inspections of residential units, common areas, and external spaces
- Created and managed budgets for maintenance activities
- Developed comprehensive maintenance schedules using Trello App
- Coordinated with contractors and vendors for repairs and renovations
- Implemented emergency response protocols for urgent maintenance needs
- Ensured properties met all RC codes and regulations
- Key Achievements:
- Consistently met and exceeded Service Level Agreements (SLAs)
- Regularly achieved Key Performance Indicators (KPIs)
- Implemented CMMS system to optimize daily operations
- Generated additional revenue of 3.2 million SR through restoration work in 2022
PROJECT MANAGER
El Seif Operation and Maintenance - GOSI Project
02.2016 - 10.2018
- Provided hard and soft services for GOSI buildings across 13 locations kingdom-wide
- Oversaw day-to-day operations and maintenance of GOSI premises
- Ensured compliance with building codes, safety regulations, and relevant standards
- Managed access control systems, surveillance, and alarm systems
- Developed emergency response plans and conducted regular drills
- Managed vendor contracts for facility services
- Monitored service level agreements and ensured contractual obligations were met
- Key Achievements:
- Consistently met and exceeded Service Level Agreements (SLAs)
- Regularly achieved Key Performance Indicators (KPIs)
- Designed online training course for staff orientation using Articulate Storyline suite
HEAD OF DEPARTMENT - HVAC
Technical and Vocational Training Corporation
06.2006 - 07.2015
- Developed and updated curriculum materials aligned with industry trends and standards
- Delivered instruction to students using various teaching methods and resources
- Maintained positive learning environment conducive to skill acquisition
- Stayed current with industry trends, emerging technologies, and best practices
- Maintained accurate records of student attendance, grades, and performance
- Participated in professional development activities to enhance teaching skills
Education
Bachelor of Engineering (BE) - Mechanical Engineering
Al-Balqa' Applied University (BAU)
07.2005
Skills
- Facility Management Systems
- CMMS software, IBM MAXIMO - FSI (Concept Evolution)
- MS Power BI
- Articulate Storyline Suite
- Financial Analysis
Certification
Certified Facility Manager (CFM) - IFMA
CORE COMPETENCIES
- Facilities Management
- Team Leadership & Supervision
- Performance Metrics & KPIs
- Regulatory Compliance
- Project Management
- Budget Development & Management
- Contract Negotiation & Management
- Vendor Management
- Cost Optimization
- Client Relationship Management
Timeline
FACILITIES ACCOUNT MANAGER
El Seif Operation and Maintenance
08.2021 - Current
FACILITIES MANAGER
El Seif Operation and Maintenance - Saudi National Bank
10.2019 - 08.2021
PROJECT MANAGER
El Seif Operation and Maintenance - SABIC Housing Yanbu
10.2018 - 10.2019
PROJECT MANAGER
El Seif Operation and Maintenance - GOSI Project
02.2016 - 10.2018
HEAD OF DEPARTMENT - HVAC
Technical and Vocational Training Corporation
06.2006 - 07.2015
Bachelor of Engineering (BE) - Mechanical Engineering
Al-Balqa' Applied University (BAU)
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