Excellent Persuasion skills
Bassam Shahrour
Sales And Account Management Professional
Amman
Summary
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about Sales And account management practices and documentation requirements.
Also, Results-oriented Account Specialist driven to meet and exceed sales expectations on a consistent basis. Highly effective at winning new business and driving growth.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Account Specialist
Amazon.com
09.2020 - Current
- Developed a strong understanding of the sales partners and their needs
- Analyzed sales statistics to current sellers and improve their sales
- Prepared work to be processed by gathering, sorting, organizing, and recording data, information, and documents using amazon internal tools
- Develop account management plan to meet business objectives
- Analyze and resolve client queries in accurate and timely manner.
Program Manager
Cosmopolitan World Wide
Amman
11.2018 - 09.2020
- Planned the program from start to completion involving deadlines, milestones, and processes
- Ensured program operations and activities adhere to legal guidelines and internal policies
- Implemented a new sales strategy which increased the sales by 30%
- Performed an innovate way of communicating with students which led to reduced expenses and improved customer retention levels
IELTS Invigilator
UniHouse
Amman
11.2018 - 11.2019
- Assisted with the setup of testing venues by laying out stationery, equipment, and test materials in accordance with IELTS regulations
- Performed regular identity checks prior to and during the test
- Closely followed and enforce testing procedures and regulations.
Education Consultant
Reach Study Abroad
Amman
07.2018 - 11.2018
- Counseled students regarding educational issues such as course and program selection, class scheduling, school adjustment, truancy, study habits, and career planning
- Led individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational or
- Vocational situations.
Sales Manager
Talabat
Amman
05.2015 - 09.2017
- Developed strategic business plan to achieve sales objective providing updates on periodic basis
- Maintained accurate records of sales, generated client acquisition plan and prospecting activates to analyze the sales prospects
- Tracked sales goals and reported results as necessary
- Achieved more sales target than required which led to increase sales
- Negotiated contracts with vendors.
Inside Sales Representative
IKEA SYH Jordan
09.2013 - 04.2015
- Understood customer needs and requirements
- Solved customer issues during the assembly process and follow up 2 days after installation to guarantee that the order has been finalized to the customer's utmost satisfaction and at the same time to establish goodwill for future business
- Addressed knowledge of IKEA new products and concept to be able to provide corporate business customers with state-of-the-art
- Solutions and alternatives, which will contribute to closing a deal.
Concessions
Food Network
Cincinnati
06.2012 - 10.2012
- Maintained clean, organized workspace according to operational standards.
- Consistently provided friendly service to promote better customer engagement.
- Returned unused food items to designated storage areas, making sure to cover and date perishables.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Responded to customer complaints to help resolve issues.
Education
MBA - Masters of Business Administration
University of The People
California - USA 03.2020 - 01.2022
Bachelor of Business Administration -
Middle East University
10.2009 - 07.2013
Skills
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Interests
Creativity Level (1000)
Timeline
Account Specialist
Amazon.com
09.2020 - Current
MBA - Masters of Business Administration
University of The People
03.2020 - 01.2022
Program Manager
Cosmopolitan World Wide
11.2018 - 09.2020
IELTS Invigilator
UniHouse
11.2018 - 11.2019
Education Consultant
Reach Study Abroad
07.2018 - 11.2018
Sales Manager
Talabat
05.2015 - 09.2017
Inside Sales Representative
IKEA SYH Jordan
09.2013 - 04.2015
Concessions
Food Network
06.2012 - 10.2012
Bachelor of Business Administration -
Middle East University
10.2009 - 07.2013
Creativity
I always think out of the box. finds solutions to the most difficult situations in a very calm way.
Creativity
I always think out of the box. finds solutions to the most difficult situations in a very calm way.
Creativity
I always think out of the box. finds solutions to the most difficult situations in a very calm way.
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