Bassam Abdelmousa
Amman
Summary
Dedicated and results-driven professional with a proven track record of achieving success. Possessing a strong blend of leadership, problem-solving, and project management skills. Committed to delivering exceptional performance and driving organizational growth. Thriving in dynamic environments, excelling in cross-functional collaboration. Passionate about continuous learning and focused on innovation. I am poised to make a significant impact on your company.
Overview
6
6
years of professional experience
Work History
Sales Agent
Black Oasis
12.2023 - 01.2025
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Maintained current knowledge of evolving changes in marketplace.
- Attended monthly sales meetings and quarterly sales trainings.
- Built diverse and consistent sales portfolio.
- Stayed current on company offerings and industry trends.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sales Associate Team Leader
Al Arousa Jwelery
10.2019 - 10.2023
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maximized performance by monitoring daily activities and mentoring team members.
Volunteer
KHCC
04.2023 - 05.2023
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Intern
the Group Jordan
06.2021 - 08.2021
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Tutor
Privately
09.2018 - 07.2019
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Monitored student progress and provided feedback and support.
- Created personalized lesson plans to meet needs of diverse learners.
Education
Bachelor of Science - Cloud Computing
Skills
- Excellent people skills
- Product and service sales
- Multi-tasking strength
- Client Service
- Relationship building
- Adapt to diverse groups
- Client analysis
- Call control
- Sales strategies
- Sales follow-up
Languages
Arabic
Native language
English
Proficient
C2
Spanish
Elementary
A2
Timeline
Sales Agent - Black Oasis
12.2023 - 01.2025
Volunteer - KHCC
04.2023 - 05.2023
Intern - the Group Jordan
06.2021 - 08.2021
Sales Associate Team Leader - Al Arousa Jwelery
10.2019 - 10.2023
Tutor - Privately
09.2018 - 07.2019
Ltuc - Bachelor of Science, Cloud Computing
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