Bashar Hawashin
IT Technical Support
Amman
Summary
Adept IT Support Engineer with a proven track record at Isra University, enhancing system performance and ensuring robust network security. Expert in software installation and technical troubleshooting, I excel in delivering top-tier help desk support. My proactive approach and keen problem-solving skills have significantly improved IT operations, showcasing my technical and interpersonal prowess.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
IT Support Engineer
Isra University
Amman , Amman Governorate
2016.01 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
IT Support Engineer
Smart Vision for Information Systems
UAE , Abu Dhabi
2010.05 - 2013.04
- Technical support for CCTV, Access control, Time attendance and applications
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved security measures by designing and implementing CCTV systems for various clients.
Education
Computer Engineering
Balqa Applied University
Amman, Jordan 2005.02 - 2010.01
Skills
Software Installation
Help Desk Support
Network Troubleshooting
Remote Desktop Support
System Administration
Network Security
Server Management
Technical Support
Desktop support
Technical Troubleshooting
Languages
Arabic
Native language
English
Intermediate
B1
Timeline
IT Support Engineer
Isra University
2016.01 - Current
IT Support Engineer
Smart Vision for Information Systems
2010.05 - 2013.04
Computer Engineering
Balqa Applied University
2005.02 - 2010.01
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