Basel Almughraby
FTTH Activation Team Member
Amman
Summary
Experienced Customer Insight & FTTH Activation Team Member with 2 years in the telecommunications industry. Proven ability to analyze customer insights and draw data-driven insights to inform strategies. Demonstrated success in deploying Fiber-to-the-Home (FTTH) services and overseeing customer experience. Applying for a position at Zain to drive customer engagement through technology.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
21
21
Certificates
2
2
Languages
Work History
FTTH Activation Team Member
Zain
Amman
04.2022 - Current
- Handling FTTH pending activation reasons for not activated accounts and doing proper follow up until they are activated and satisfied
- Providing monthly reports with respect to the activities and achievements
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
ISP Support Department
Zain
Amman
06.2021 - 04.2022
- Handling customers who request to terminate FTTH service
by contacting them and solving all their challenges and
inquiries - Handling FTTH pending activation reasons for not activated
accounts and do proper follow up until they are activated
and satisfied - Providing monthly reports with respect to the activities and
achievements. With continuous data analysis and
recommendations for business enhancement.
Business Intelligence Developer
Pio-Tech
06.2020 - 10.2020
- Developed intelligence-sharing dashboards, providing company-wide access to collected data.
- Generated reports, updated spreadsheets and presented results.
- Automated BI reports for secure virtual server environment.
- Data preview and studying using Web Intelligence.
- SAP overview and basic training
Online Marketing Manager
Prime Cinemas
01.2016 - 09.2016
- Continually maintained and improved the company's reputation and positive image in the markets served.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Devised content strategy to effectively engage target audiences.
- Proved successful in dealing with clients and deals
- Multi-tasking between E-marketing, management, product and VIP facilities within the Cinemas.
Education
Cloud Computing Administrator Trainee
HTU
Amman 10.2020 - 03.2021
Bachelor's Degree - Computer Science
Al-Hussein Bin Talal University
01.2016 - 01.2020
Skills
Analytical Skills
Artificial Intelligence Tools
Decision-Making
Agility
Microsoft Azure
Microsoft Power BI
Computer Maintenance
Customer Experience
Information Technology
Data Analytics
Public Speaking
Team Management
Effective Communication
Self Learning
Creative Problem Solving
Technical Writing
Certification
Certified as ASP.NET trainee - King Abdullah II Fund For Development
Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Accomplishments
- Honors & Awards
- Shukran (Appreciation Letter) - Zain Jordan Nov 2022
- Top Learners (Data Science LinkedIn Challenge) 2022
- Data Analytics Essentials badge from IBM 2022
Timeline
FTTH Activation Team Member
Zain
04.2022 - Current
ISP Support Department
Zain
06.2021 - 04.2022
Cloud Computing Administrator Trainee
HTU
10.2020 - 03.2021
Business Intelligence Developer
Pio-Tech
06.2020 - 10.2020
Bachelor's Degree - Computer Science
Al-Hussein Bin Talal University
01.2016 - 01.2020
Online Marketing Manager
Prime Cinemas
01.2016 - 09.2016