Basel Almughraby
FTTH Activation Team Member
Amman
Summary
Experienced Customer Insight & FTTH Activation Team Member with 2 years in the telecommunications industry. Proven ability to analyze customer insights and draw data-driven insights to inform strategies. Demonstrated success in deploying Fiber-to-the-Home (FTTH) services and overseeing customer experience. Applying for a position at Zain to drive customer engagement through technology.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
21
21
Certificates
2
2
Languages
Work History
FTTH Activation Team Member
Zain
Amman
04.2022 - Current
- Handling FTTH pending activation reasons for not activated accounts and doing proper follow up until they are activated and satisfied
- Providing monthly reports with respect to the activities and achievements
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
ISP Support Department
Zain
Amman
06.2021 - 04.2022
- Handling customers who request to terminate FTTH service
by contacting them and solving all their challenges and
inquiries - Handling FTTH pending activation reasons for not activated
accounts and do proper follow up until they are activated
and satisfied - Providing monthly reports with respect to the activities and
achievements. With continuous data analysis and
recommendations for business enhancement.
Business Intelligence Developer
Pio-Tech
06.2020 - 10.2020
- Developed intelligence-sharing dashboards, providing company-wide access to collected data.
- Generated reports, updated spreadsheets and presented results.
- Automated BI reports for secure virtual server environment.
- Data preview and studying using Web Intelligence.
- SAP overview and basic training
Online Marketing Manager
Prime Cinemas
01.2016 - 09.2016
- Continually maintained and improved the company's reputation and positive image in the markets served.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Devised content strategy to effectively engage target audiences.
- Proved successful in dealing with clients and deals
- Multi-tasking between E-marketing, management, product and VIP facilities within the Cinemas.
Education
Cloud Computing Administrator Trainee
HTU
Amman 10.2020 - 03.2021
Bachelor's Degree - Computer Science
Al-Hussein Bin Talal University
01.2016 - 01.2020
Skills
Analytical Skills
Certification
Certified as ASP.NET trainee - King Abdullah II Fund For Development
Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Accomplishments
- Honors & Awards
- Shukran (Appreciation Letter) - Zain Jordan Nov 2022
- Top Learners (Data Science LinkedIn Challenge) 2022
- Data Analytics Essentials badge from IBM 2022
Timeline
FTTH Activation Team Member
Zain
04.2022 - Current
ISP Support Department
Zain
06.2021 - 04.2022
Cloud Computing Administrator Trainee
HTU
10.2020 - 03.2021
Business Intelligence Developer
Pio-Tech
06.2020 - 10.2020
Bachelor's Degree - Computer Science
Al-Hussein Bin Talal University
01.2016 - 01.2020
Online Marketing Manager
Prime Cinemas
01.2016 - 09.2016
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