Ann Abu Salim
Amman
Summary
Experienced associate with a demonstrated history of working with Customer services and business development. Skilled in customer service, customer satisfaction, customer retention and acquisition.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Sales Representative Team Leader
51talk
07.2023 - Current
- Developed new business opportunities by prospecting potential clients and presenting product benefits.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Trained and mentored new sales representatives.
- Generated new leads through networking and attending industry events.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
Sales Executive & Customer Service
Merkaz
07.2022 - 06.2023
- Preparing action plans to identify new customers and projects, actively and effectively searching out new leads and sales prospects
- Customer & care service
- Follow up projects, guide customer & contractor
- Building/maintaining strong relationships with customers
- Providing solution-oriented advice and price proposals on lighting offers working closely with the support team in HQ.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sales Representative & Customer Service
Gold's gym
10.2021 - 05.2022
- Worked to ensure a neat and attractive sales environment and assisted in the setup of visual displays
- Served as an enthusiastic and knowledgeable Sales Associate in this high-end gym
- Successfully managed a sales team of several people to meet and achieve sales goals.
Sales Representative and Receptionist
Trainers Gym
07.2018 - 10.2019
- Customer service
- Explain our incentive services in the club to customers
- Customer acquisition
- Customer satisfaction by taking feedback
- Handing over the daily cash and visa to the finance manager
- Receiving and sending email
Sales Representative & Customer Service
Global Earth Corp
05.2017 - 06.2018
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Bachelor's - Business Administration
Al-Ahliyya Amman University
09.2020
Skills
- Ability to Multitask
- Effective Time Management
- Leadership
- Communication Skills
- Microsoft Office
- Digital Marketing
- Marketing Strategy
- Flexible under pressure
- Sales expertise
- Problem-solving abilities
- Objection handling
- Sales closing
Languages
Arabic
Proficient
C2
English
Advanced
C1
Personal Information
- Date of Birth: 03/23/96
- Nationality: Jordanian
Timeline
Sales Representative Team Leader
51talk
07.2023 - Current
Sales Executive & Customer Service
Merkaz
07.2022 - 06.2023
Sales Representative & Customer Service
Gold's gym
10.2021 - 05.2022
Sales Representative and Receptionist
Trainers Gym
07.2018 - 10.2019
Sales Representative & Customer Service
Global Earth Corp
05.2017 - 06.2018
Bachelor's - Business Administration
Al-Ahliyya Amman University
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