Bara'a Matalkah
Dublin
Summary
Highly motivated and customer-oriented professional with over 3 years of experience in the hospitality and aviation security sectors. Adept at managing teams, ensuring compliance with safety regulations, and delivering exceptional service to guests and passengers. Demonstrated ability to handle high-pressure situations, implement efficient processes, and maintain high standards of operational excellence.
Overview
4
4
years of professional experience
Work History
Assistant Restaurant Manager
Babylon Resturant
07.2023 - Current
- Assisted the restaurant manager in day-to-day operations, including staff scheduling and inventory management.
- Handled customer inquires and complaints, ensuring timely and satisfactory resolutions.
- Monitored food quality and presentation to ensure consistency with restaurant standards.
- Ensured compliance with health and safety regulations, conducting regular inspections.
Food and Beverage Supervisor
Olive Tree Hotel
06.2021 - 05.2023
- Supervise daily operations of the food and beverage department, ensuring high standards of service and guest satisfaction.
- Collaborate with the kitchen staff to coordinate the preparation and presentation of meals, maintaining quality and consistency.
- Manage inventory and stock levels, placing orders as needed to ensure seamless service.
- Train and mentor new staff members on service protocols and safety regulations.
- Handle guest inquiries and complaints, providing prompt and effective solutions to enhance guest experience.
Airport Service Agent
Royal Jordanian
10.2020 - 05.2021
- Carrying out passengers check-in process within the set time limitations.
- Checking the serviceability of check-in counters and reporting any malfunction.
- Displaying the required security and safety notifications at the check-in counters.
- Handling passengers' embarkation process in due time as per the set procedure (crown class, special needs,etc.)
- Implementing the process of reporting the passengers to baggage security control in due time.
- Recording and handling baggage claims for destruction, loss, damage or delay, as per the set procedures.
Education
High School Diploma -
Institute of Public Administration
Amman, Jordan02.2020
Skills
Shift Management
Food Safety Compliance
Employee Scheduling
Excellent Customer Service and Communication
Inventory Management and Control
Security Systems and Technology
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Assistant Restaurant Manager
Babylon Resturant
07.2023 - Current
Food and Beverage Supervisor
Olive Tree Hotel
06.2021 - 05.2023
Airport Service Agent
Royal Jordanian
10.2020 - 05.2021
High School Diploma -
Institute of Public Administration
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