Bandar Al Hwayan
Jordan
Summary
Experienced Operations Coordinator with a solid background in the private aviation industry, currently employed at Jordanian Private Jets Services (JPJets). Adept at managing client communications and coordinating private jet crew logistics. Proven track record of enhancing operational efficiency and ensuring high client satisfaction. Certified in Safety Management Systems (SMS), Aircraft Loading, Aircraft Turnaround Coordination, Effective Communication Skills, and Airside Safety.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Jordanian Private Jets Services (JPJets)
01.2023 - Current
- Managing client communications and coordinating private jet crew logistics
- Coordinating inbound and outbound flights in Jordanian airspace
- Delivering accurate information to customer inquiries regarding aviation-related activities in Jordan
- Ensuring high levels of customer satisfaction through ongoing communication and service follow-ups
- Coordinating operations from within the JPJets Fixed Base Operator (FBO)
- Analyzing and maintaining operational data to optimize processes
- Communicating with management teams to ensure the execution of company processes
- Working in shifts and making time-critical decisions
- Handling air traffic issues and providing solutions
- Meeting and assisting passengers, ensuring a smooth travel experience
- Providing all necessary services, including fuel lifting, catering, hotel booking, and transportation.
Loan Officer
Ahli Bank
- Loan Officer, Ahli Bank, Experience in loan processing and customer service.
- Cashier and Accountant, Various Companies, Experience in financial transactions, accounting tasks, and customer service.
- Customer Service Representative, Various Companies, Experience in handling customer inquiries and providing support.
Cashier and Accountant
Various Companies
- Experience in financial transactions, accounting tasks, and customer service.
Customer Service Representative
Various Companies
- Experience in handling customer inquiries and providing support.
Education
International Relations and Strategic Studies
The Hashemite University
01.2017
Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Data management
- General IT skills
- Effective client communication
- Strong written and verbal communication skills
- Coordination with various teams
Certification
- Safety Management Systems (SMS)
- Aircraft Loading
- Aircraft Turnaround Coordination
- Effective Communication Skills
- Airside Safety
- Planning and International Relations (Jordan Radio and Television Corporation)
Internship
Jordan Radio and Television Corporation, Planning and International Relations
Personal Information
Date of Birth: 12/06/1994
Languages
Arabic
First Language
English
Advanced (C1)
C1
Timeline
Operations Coordinator
Jordanian Private Jets Services (JPJets)
01.2023 - Current
Loan Officer
Ahli Bank
Cashier and Accountant
Various Companies
Customer Service Representative
Various Companies
International Relations and Strategic Studies
The Hashemite University
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