Banan Alkotaifan
Content Operations Specialist
Valencia
Summary
Dynamic Content and Operations Specialist with a strong background in live streaming platforms, content moderation, and Trust & Safety operations. Expertise in monitoring user-generated content and enforcing platform policies, ensuring compliance through comprehensive data-driven analysis. Proven ability to identify fraudulent behavior and manage high-volume workflows, contributing to the development of safe and engaging online communities. Committed to fostering positive user experiences while upholding the integrity of digital environments.
Overview
9
9
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Content Operations Specialist
BIGO Live
03.2023 - 04.2026
- Monitored and evaluated live streaming content to ensure compliance with platform policies and community guidelines.
- Reviewed large volumes of user-generated content using AI-assisted tools with high accuracy and consistency.
- Enforced safety and trust policies by identifying and addressing violations, including inappropriate content and fake accounts.
- Detected fraudulent patterns such as multi-account activity linked to the same user data.
- Designed and executed in-app events, competitions, and engagement campaigns to improve user retention and activity.
- Tracked key performance indicators (KPIs) and provided actionable insights to enhance operational efficiency and decision-making.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
- Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
Customer Service Representative
Extensya
08.2018 - 01.2023
- Handled customer inquiries phone, email, and chat channels in a professional and timely manner.
- Resolved complex customer complaints while maintaining high satisfaction levels.
- Managed service-related requests including bookings and provided accurate information to customers.
- Ensured quality communication and adherence to service standards.
Administrative Assistant
LingoArt Center
07.2017 - 12.2017
- Organized and verified data to ensure accuracy in records and reports.
- Supported daily administrative operations and maintained structured filing systems.
- Assisted in general office coordination and documentation tasks.
Education
Bachelor’s Degree - Management Information Systems (MIS)
Al-Hussain Bin Talal University
Amman, Jordan01-2017
Skills
Content moderation expertise
Data analysis and reporting
Operations coordination
Project management
Process documentation
Planning and coordination
Operational efficiency
Certification
ICDL
Timeline
Content Operations Specialist
BIGO Live
03.2023 - 04.2026
Customer Service Representative
Extensya
08.2018 - 01.2023
Administrative Assistant
LingoArt Center
07.2017 - 12.2017
Bachelor’s Degree - Management Information Systems (MIS)
Al-Hussain Bin Talal University