Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Ban Jarrar

Amman

Summary

A Business Administration graduate who is fully coherent of the diverse nature of this study as it applies to every aspect in life. Considers herself to be a gregarious, hard working, enthusiastic, and patient person possessing practical business skills through active teamwork, volunteering, and group leadership. Striving to be a young entrepreneur applying many years of academic learning and experience to flourish in practical business.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Senior Research Analyst

Ipsos Global Market Research Consultancy
09.2023 - Current
  • Stayed up-to-date with industry trends and developments to conduct relevant and valuable research.
  • Created visualizations to present research data and findings to stakeholders.
  • Developed in-depth reports and dashboards highlighting key findings from social data to inform clients' marketing strategies, product development, and customer experience initiatives.
  • Used quantitative and qualitative analysis to validate findings and provide more robust insights.
  • Applied advanced data analytics techniques to large volumes of social media data to uncover meaningful patterns and trends.
  • Continuously monitored clients' brand health, campaign performance and competitive landscape through social data listening to identify risks, opportunities and provide actionable recommendations.
  • Stay up-to-date on the latest social media platforms, tools and analytics on Synthesio company platform to innovate SIA (Social Intelligence Analysis) service offerings.

Customer Service Associate

Amazon
10.2022 - 09.2023
  • Efficiently assisted customers with website queries and signposted further points of contact
  • Helped increase customer retention through outstanding customer-centered care
  • Participated in training to maintain awareness of current best practices and company policies pertaining to customer service
  • Managed difficult customer interactions by expertly employing certain techniques and company policies to guarantee customer satisfaction.

Digital Marketing Executive for Luxury Brands

BAS Hospitality (Global Views)
06.2021 - 02.2023
  • Coordination of campaigns and designer event planning.
  • Digitalization of data collection, and production of written content to optimize websites and social media platforms.
  • Management of projects for hotels and private villas.
  • Management of all social media presence and content on multiple platforms whilst building digital connections with existing and potential clients.
  • Developing and executing sales promotions, increasing revenue through targeted campaigns.
  • Oversaw marketing expenditures and coordinated department workflow to meet deadlines under budget.
  • Gathered campaign results and developed reporting dashboard to illustrate campaign effectiveness.
  • Directed traffic growth strategies, SEO, content distribution, email marketing, and trackbacks.

Skills

  • E-commerce management
  • Marketing and Product Promotion
  • Client Relationship Management
  • Content Development
  • Project Management
  • Public Relations
  • Risk Management
  • Conflict & Negotiation Management
  • Social Media Management
  • Microsoft Office 365
  • Adobe Photoshop
  • Soft Skills
  • Quantitative and Qualitative data analysis
  • PowerPoint design and utilization

Certification

  • Bachelor's Degree from Princess Sumaya University for Technology in Business Administration - (2016 - 2021)
  • Diploma from SAE in Graphic Design (2019-2020)
  • IELTS Certificate with a score of 7/9

Timeline

Senior Research Analyst

Ipsos Global Market Research Consultancy
09.2023 - Current

Customer Service Associate

Amazon
10.2022 - 09.2023

Digital Marketing Executive for Luxury Brands

BAS Hospitality (Global Views)
06.2021 - 02.2023

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