Balqis Tahat

Customer Support

Irbid

Summary

Enthusiastic recent graduate with a passion for customer satisfaction, seeking an entry Level Customer Service Representative role.

Self-employeed

Answered incoming support inquiries via chat, phone and email.
Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
Provided technical assistance on-site or remotely depending on client needs, ensuring swift issue resolution and minimal downtime.
Contributed significantly to exceeding SLA targets consistently while maintaining high-quality service standards.
Managed critical incidents effectively by coordinating with relevant stakeholders and providing timely updates to affected customers.

Jordan University For Science And Technology

04.2001 -

Customer support

Quality standards

Call center operations

Teamwork

Remote support

Jordan University For Science And Technology

04.2001 -

Self-employeed