Summary
Work History
Education
Skills
Timeline
Generic

Balqis Tahat

Customer Support
Irbid

Summary

Enthusiastic recent graduate with a passion for customer satisfaction, seeking an entry Level Customer Service Representative role.

Work History

Intern

Customer Support Representative

Self-employeed
  • Answered incoming support inquiries via chat, phone and email.
  • Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
  • Provided technical assistance on-site or remotely depending on client needs, ensuring swift issue resolution and minimal downtime.
  • Contributed significantly to exceeding SLA targets consistently while maintaining high-quality service standards.
  • Managed critical incidents effectively by coordinating with relevant stakeholders and providing timely updates to affected customers.

Education

Bachelor of Science - IT Network Security

Jordan University For Science And Technology
04.2001 -

Skills

Customer support

Quality standards

Call center operations

Teamwork

Remote support

Timeline

Bachelor of Science - IT Network Security

Jordan University For Science And Technology
04.2001 -

Intern

Customer Support Representative

Self-employeed

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Balqis TahatCustomer Support