Balqis Tahat
Customer Support
Irbid
Summary
Enthusiastic recent graduate with a passion for customer satisfaction, seeking an entry Level Customer Service Representative role.
Work History
Customer Support Representative
Self-employeed
- Answered incoming support inquiries via chat, phone and email.
- Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
- Provided technical assistance on-site or remotely depending on client needs, ensuring swift issue resolution and minimal downtime.
- Contributed significantly to exceeding SLA targets consistently while maintaining high-quality service standards.
- Managed critical incidents effectively by coordinating with relevant stakeholders and providing timely updates to affected customers.
Education
Bachelor of Science - IT Network Security
Jordan University For Science And Technology
04.2001 -
Skills
Customer support
Quality standards
Call center operations
Teamwork
Remote support
Timeline
Bachelor of Science - IT Network Security
Jordan University For Science And Technology
04.2001 -
Intern
Customer Support Representative
Self-employeed