Baha Alkotop

Mds testing for FTTH and pbb and rtn and other links

create path network for the new mds customers

check pe set up for customer

check switch links and ports to activate new mds customer FTTH technical Working on witches and firewall Test switches via server

Follow-up major alarm network issue

follow-up crm cases for ftth issues

Follow FTTH activation and technical issues. Follow up on the MDS-FTTH issue, check OLTs path, and work daily.

Follow up mds-ftth issue check olts path and work daily

Follow FTTH activation and technical issues

Solved crm cases

Following alarms for FTTH network, follow up on MDS-FTTH issue, check OLTs path, and work daily.

Follow up mds-ftth issue check olts path and work daily

Monitored social media channels for mentions of the company’s products or services Collaborated with other departments to develop content for social media platforms Wrote captivating headlines and creating eye-catching images for social media posts Monitored online conversations about the company or brand for negative or positive comments Tracked and analyzed data about website traffic and social media engagement to determine which strategies are most effective Responded to customer inquiries via phone or email Worked with marketing managers and other staff to develop social media campaigns that promote products or services

1. Assisting in the training and coaching of new team members, ensuring they meet performance expectations Monitoring team performance, providing feedback, and coaching to improve customer service skills

2. Follow crm cases and emails

3. Follow-up teams work daily and sla Make sure the sla in the range daily

4. Follow-up order from Magento system

5. Following up major issue in network and daily call traffic

6. Make daily report for call and social media traffic.

1. Identified hardware and software solutions. Troubleshoot technical issues.

2. Diagnosed and repaired faults. Resolved network issues.

3. Speaking to customers to quickly get to the root of their problem.

4. Provided timely and accurate customer feedback. Talking customers through a series of actions to resolve a problem.

5. Followed up with clients to ensure the problem is resolved.

6. Managed multiple cases at one time follow crm cases and emails

1. Used tools Adobe XD, Bootstrap Studio, and basic Photoshop.

2. Used jQuery and template. Used HTML, JavaScript, and CSS to bring concepts to life.

3. Optimized the user experience. Developed and maintained the user interface.

4. Implemented design on mobile websites.

5. Created tools that improve site interaction regardless of the browser.

6. Managed software workflow. Followed SEO best practices.

7. Fixed bugs and tested for usability