
Banking professional with over 8 years of experience in banking operations, investment services, customer service, SWIFT and Western Union transactions, and AML/KYC compliance. Experienced in handling escalated customer issues, supporting operational efficiency, and maintaining strong customer relationships. Skilled in communication, problem-solving, and delivering high-quality banking services in fast-paced environments.
•Process outgoing banking transfers through SWIFT, receive incoming transfers, execute Western Union transactions, and perform due diligence procedures to ensure compliance with AML requirements.
Secured Services Systems (SSSIT) | Accountant | 2017 – 2018