Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Bader Saleh

Zarqa,AZ

Summary

Banking professional with over 8 years of experience in banking operations, investment services, customer service, SWIFT and Western Union transactions, and AML/KYC compliance. Experienced in handling escalated customer issues, supporting operational efficiency, and maintaining strong customer relationships. Skilled in communication, problem-solving, and delivering high-quality banking services in fast-paced environments.

Overview

2
2
Languages
1
1
Certification
4
4
years of post-secondary education
9
9
years of professional experience

Work History

Section Head B

Jordan islamic bank
Alzarqa, Az
10.2018 - Current
  • Jordan Islamic Bank | Section head B | 2018 – Present
  • Handle customer inquiries and resolve service-related issues while maintaining high customer satisfaction.

•Process outgoing banking transfers through SWIFT, receive incoming transfers, execute Western Union transactions, and perform due diligence procedures to ensure compliance with AML requirements.

  • Perform cash operations and financial transactions while ensuring accuracy and compliance.
  • Ensure adherence to KYC and AML requirements.
  • Coordinate with internal departments to ensure timely completion of customer transactions and services.
  • Maintain compliance with banking policies, procedures, and regulatory requirements.
  • Provide suitable financing and investment solutions for individual and corporate clients, based on their financial needs and requirements.
  • Handle promissory notes, follow up on debt collections, and perform financing rescheduling and restructuring for individual and corporate clients in accordance with banking policies and procedures.

Secured Services Systems (SSSIT) | Accountant | 2017 – 2018

  • Recorded accounting entries and supported

Accountant

Secured Services Systems (SSSIT)
Amman, Amman
03.2017 - 09.2018
  • Prepared daily journal entries and recorded company expenses.
  • Prepared bank reconciliations for the company, ensuring accuracy and consistency between bank statements and accounting records.
  • Maintained accurate accounting records related to daily transactions and company expenses.

Education

Bachelor of Science - Islamic Banking

Zarqa Private University
Alzarqa, Za
02.2013 - 02.2017

Skills

  • Customer Service & Relationship Management Banking & Investment Operations Cash Handling & Financial Transactions KYC & AML Compliance Problem Solving & Decision Making Microsoft Office (Excel, Word, PowerPoint) SWIFT Operations Western Union Transactions
  • Team Leadership

Languages

Arabic
First Language
English
Intermediate (B1)
B1

Certification

  • * Anti-Money Laundering (AML)
    * Fraud & Check Detection
    * Counterfeit Money Detection
    * Communication Skills
    * Local Operations & Bank Cards
    * Individual Financing
    * Investment Officer Training
    * Trade Operations
    * Bank Account Opening Procedures
    * English Language Course (4 Levels)
    * Banking Remittances

Timeline

Section Head B

Jordan islamic bank
10.2018 - Current

Accountant

Secured Services Systems (SSSIT)
03.2017 - 09.2018

Bachelor of Science - Islamic Banking

Zarqa Private University
02.2013 - 02.2017
Bader Saleh