Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
32
32
years of professional experience
6
6
years of post-secondary education
Work History
GM
Compass Real Estate L.L.
06.2011 - 12.2023
Conducted comprehensive competitor analyses to identify market trends and capitalize on emerging opportunities.
Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
Enhanced employee retention, providing ongoing training and development opportunities.
Achieved sales targets consistently by employing persuasive negotiation techniques and building strong relationships with key clients.
Negotiated favorable contracts with suppliers, securing competitive pricing without compromising on product quality or service delivery standards.
Collaborated with cross-functional teams to develop innovative solutions addressing complex business challenges.
Reduced costs with thorough budget analysis and strategic financial planning.
Motor Pool Supervisor/Dispatcher
U.S. Embassy
01.2000 - 01.2007
Coordinate department activities and special projects to ensure quality and meet timetables
Evaluate department processes
Recommend and coordinate needed changes based on process analysis
Direct staff in the development, analysis, and preparation of reports
Supervise staff in accordance with USG policies and procedures
Assist staff to resolve complex or out of policy operation problems
Conduct interviews, hire new staff, and provide employee orientation
Coach and provide career development advice to staff
Establish employee goals and conduct employee performance reviews
Responsible for staff scheduling to include: work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations for 10 employees
Coordinate with Human Resources for appropriate staffing levels
Schedule and conduct staff meetings
Responsible to meet department productivity and quality goals
Communicate with other Supervisors and Managers
Complete human resource paperwork
Other duties as assigned.
Computer Systems Operator
Jordanian Army
05.1992 - 07.1997
Maintained up-to-date inventory of all hardware assets, ensuring accurate tracking of equipment throughout its lifecycle.
Streamlined data processing tasks for improved accuracy and reduced processing time.
Collaborated with cross-functional teams on establishing company-wide information security policies that protected sensitive data from unauthorized access.
Assisted end-users with troubleshooting complex technical issues, providing clear guidance and support to ensure minimal disruption of daily operations.
Generated reports covering details about data, system operation, and error monitoring.
Maintained spreadsheets of data across multiple systems.
Reacted calmly during times of highly stressed or emergency situations.
Changed and replaced backup tapes regularly and performed detailed server backups.
Provided basic end-user troubleshooting and desktop support.
Installed, modified, and repaired software and hardware to resolve technical issues.
Education
PhD MBA -
World Islamic Science & Education University
01.2014 - 05.2015
Master MBA - Management Business Administration
Arab Academy for Banking and Finance
01.2006 - 05.2007
BA Computer Since - Computer Programming and system analysis
Red Sea University
01.2000 - 05.2001
Two Years Community Degree - Computer System Analysis
Al-Khawarizmy Community Collage
01.1989 - 05.1991
High School Diploma -
Islamic Scientific College
Amman, Jordan
04.2001 -
Skills
Operations Management
Fax
+962-(0)6-5853690
Membership
Founder and Member of Rawabi Amman Charity Association
Circassian Charity Association
President of Wadi Al-Seer Community Health Committee
Al-Bayader Security Local Council
Personal Information
Nationality: Jordanian
Languages
Excellent English and Arabic language skills.
Awards
King Abdullah II Medal of Excellence 3rd Degree
Extra mile award for exceptional performance during U.S. President Bush visit and Secretary of State to Jordan.
Meritorious honor award for excellent customer service and innovative approaches for developing electronic motor pool system.
Letter of recognition from HE Ambassador Edward Gnehm for dedication and high professionalism during the WEF at Dead Sea.
Awarded for outstanding performance during the WEF
Group Award of Appreciation from Iraq USAID for great work and commitment
Recognition for the superb support presented during DCM/Management Officer's Conference in Amman Feb 8-1 2004
And many others
Training
Antiterrorism Driving Surveillance, Virginia USA
Intermediate counter surveillance, Amman.
Accident Avoidance driving, Amman
Accounting, Amman.
Real Estate Appraisal and Development.
Diploma Diplomatic and Political Relation and International Conflicts
International arbitration and dispute resolution
Strategic planning for development
Trainer of Trainers
Timeline
PhD MBA -
World Islamic Science & Education University
01.2014 - 05.2015
GM
Compass Real Estate L.L.
06.2011 - 12.2023
Master MBA - Management Business Administration
Arab Academy for Banking and Finance
01.2006 - 05.2007
High School Diploma -
Islamic Scientific College
04.2001 -
Motor Pool Supervisor/Dispatcher
U.S. Embassy
01.2000 - 01.2007
BA Computer Since - Computer Programming and system analysis
Red Sea University
01.2000 - 05.2001
Computer Systems Operator
Jordanian Army
05.1992 - 07.1997
Two Years Community Degree - Computer System Analysis
Al-Khawarizmy Community Collage
01.1989 - 05.1991
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