Crypto,forex,market analysis
Ayham Numan
Customer Service/ Seller / Basic Logo Design
Amman,AM
Summary
Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Online Reseller
My Online Store T33 In Epicnpc
06.2023 - Current
- Negotiated with suppliers to secure best prices for products.
- Enhanced product descriptions with well-researched content and visually appealing photos, capturing buyer attention and improving conversion rates.
- Optimized product listings for enhanced visibility in online marketplaces, resulting in increased sales volume.
- Negotiated favorable purchasing terms with suppliers, reducing overall costs and increasing profit margins on resold merchandise.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Developed and executed online strategies for leads, sales and pricing to generate revenue.
- Increased customer satisfaction by providing timely and accurate responses to inquiries regarding products and sales.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Established positive relationships with clients through exceptional customer service skills, leading to repeat business and referrals.
- Researched and developed new products to meet customer demands.
- Created clear, precise and properly detailed product and service information on company website.
- Identified issues, analyzed information and provided solutions to problems.
- Self-motivated, with a strong sense of personal responsibility.
- Delivered services to customer locations within specific timeframes.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Executive
My Dad’s Shop
06.2021 - 10.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Facilitated team meetings and workshops to encourage open communication, sharing of best practices, and the development of new ideas for enhancing customer service delivery.
- Delivered prompt service to prioritize customer needs.
- Evaluated interactions between associates and customers to assess personnel performance.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Informed customers of upcoming promotions and deals to boost sales.
- Asked open-ended questions and researched issues in system to resolve various customer billing errors.
- Investigated and resolved accounting, service and delivery concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Sought ways to improve processes and services provided.
- Educated customers about billing, payment processing and support policies and procedures.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Proven ability to develop and implement creative solutions to complex problems.
Sales Agent
My Dad’s Shop
06.2021 - 10.2023
- Developed strong relationships with clients through excellent customer service and regular followups.
- Conducted market research to identify trends and opportunities for increased sales growth.
- Informed customers of promotions to increase sales productivity and volume.
- Logged reports, expenses, receipts, and sales in company database.
- Developed and implemented sales strategies to increase profits.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Negotiated prices, terms of sales and service agreements.
- Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Increased sales and customer satisfaction through personalized servicing.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met existing customers to review current services and expand sales opportunities.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Alrai
Amman 04.2001 -
Skills
Website Management
Accomplishments
- Resolved product issue through consumer testing.
- Developed exemplary research skills which helped alleviate customer issues quickly and effectively, saving relationships.
- Achieved new ways of problem solving by completing new tasks with accuracy and efficiency.
Interests
crypto
Exploring Crypto and Forex Markets
Crypto and forex have become hot topics in the world of investing. Both offer unique opportunities for traders to capitalize on market fluctuations. In this blog post, we'll delve into the differences between these two markets. We'll help you understand the risks and rewards of trading in crypto and forex. Let's navigate the exciting world of digital currencies and foreign exchange together.
Timeline
Online Reseller
My Online Store T33 In Epicnpc
06.2023 - Current
Customer Service Executive
My Dad’s Shop
06.2021 - 10.2023
Sales Agent
My Dad’s Shop
06.2021 - 10.2023
High School Diploma -
Alrai
04.2001 -
Similar Profiles
Lien BachLien Bach
Retail Sale at Online Sales Manager, Personal Online StoreRetail Sale at Online Sales Manager, Personal Online Store
Guillaumine GazembetiGuillaumine Gazembeti
Assistant Manager at Rachelle Couture Online Store, Family BusinessAssistant Manager at Rachelle Couture Online Store, Family Business
Luka BalebinsLuka Balebins
Online Sales Executive at Self Employed / Online StoreOnline Sales Executive at Self Employed / Online Store