Ayham Hatamleh
Irbid
Summary
Professional, dedicated, and organized barista with 5 years’ experience driving customer service and preparing and delivering beverages within fast-paced food service environments. Adaptable and flexible team player with ability to work independently or as part of a team to meet goals. Attentive relationship manager with passion for delivering positive and memorable experiences with every ordered drink.
Overview
5
5
years of professional experience
Work History
Barista Manager
Lamamoria Cafe
02.2023 - Current
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Resolved customer concerns promptly and professionally, ensuring continued patronage and loyalty to the brand.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Participated in budgeting and forecasting activities to make informed decisions.
- Improved overall product quality through regular staff training on proper brewing techniques, equipment maintenance, and presentation standards.
- Motivated staff to perform at peak efficiency and quality.
- Coordinated with catering staff to deliver food services for special events and functions.
Barista
Shesha
01.2022 - 01.2023
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Used POS system to accurately enter orders and process payments.
Barista
Carve
01.2021 - 04.2022
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted additional items with beverages, increasing store sales.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Barista Shift Supervisor
Vogo
04.2019 - 12.2020
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Monitored food preparation, production, and plating for quality control.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Assisted in the development and implementation of new store policies, leading to improved efficiency and a more cohesive team dynamic.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Education
Al-Balqa Applied University
Shipping Management And Logistics ClearanceSkills
- Calendar and Scheduling Software
- Scheduling Staff
- Supply Ordering and Management
- Shift Scheduling
- Supply Ordering
- Espresso machine operation
- Recipes and menu planning
- Supplier management
- Hiring
Timeline
Barista Manager
Lamamoria Cafe
02.2023 - Current
Barista
Shesha
01.2022 - 01.2023
Barista
Carve
01.2021 - 04.2022
Barista Shift Supervisor
Vogo
04.2019 - 12.2020
Al-Balqa Applied University
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