Aya Nazmi AL Mansounr
Amman ,Jordan
Summary
Hardworking and curious person always seeking new information and driving research forward. Offering strong communication skills, bringing ability to resolve issues. Knowledgeable about teamwork and problem-solving, with keen interest in learning and growth.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Operations Officer & Customer service
Floward
Amman, Jordan
2023.01 - Current
- Tracking UK orders
- Prioritized tasks effectively under pressure, met critical deadlines.
- Led onboarding training for new outsourced team, Extensya company, specializing in customer service, improve their adherence to customer service standards, SLAs, effective communication, order processing and operational tasks
Customer service agent
Floward
Amman
2023.10 - 2024.01
- Used problem-solving abilities to handle customer complaints, ensuring their satisfaction.
- Gave first-line support to customers within agreed Service Line Agreement (SLA).
- Followed company guidelines strictly for quality assurance purposes.
• Graduation Project
Protein Legumes injection in Chicken Breast Meat
JU
2023.05 - 2023.06
Extract protein from legumes, recognize it’s chemical properties, inject proteins in chicken breast meat, delivered high-quality results within budget and timeframe targets.
• Trainee
at Royal Scientific Society (RSS)
Amman
2023.02 - 2023.04
- In Food Quality Laboratory, Microbiology Laboratory and Instrumental Chemistry ( Chromatography & Spectroscopy )
Education
Bachelor of Food Science & Technology -
University of Jordan
2019.09 - 2023.06
Skills
- Good communication skills
- Excellent in English language
- Team work
- Time management
- Microsoft office
- Research and reporting
- Hazard management
Certification
ISO22000 with Agricultural Engineers Association
Timeline
Customer service agent
Floward
2023.10 - 2024.01
• Graduation Project
Protein Legumes injection in Chicken Breast Meat
2023.05 - 2023.06
• Trainee
at Royal Scientific Society (RSS)
2023.02 - 2023.04
Operations Officer & Customer service
Floward
2023.01 - Current
Bachelor of Food Science & Technology -
University of Jordan
2019.09 - 2023.06