Aya Nazmi AL Mansounr

• Tracking UK orders
• Prioritized tasks effectively under pressure, met critical deadlines.
• Led onboarding training for new outsourced team, Extensya company, specializing in customer service, improve their adherence to customer service standards, SLAs, effective communication, order processing and operational tasks

• Used problem-solving abilities to handle customer complaints, ensuring their satisfaction.
• Gave first-line support to customers within agreed Service Line Agreement (SLA).
• Followed company guidelines strictly for quality assurance purposes.

Extract protein from legumes, recognize it’s chemical properties, inject proteins in chicken breast meat, delivered high-quality results within budget and timeframe targets.

• In Food Quality Laboratory, Microbiology Laboratory and Instrumental Chemistry ( Chromatography & Spectroscopy )