Shahed Almalla
Amman
Summary
Shahed Almalla is a Turkish language student at the University of Jordan with hands-on training experience in logistics and shipping, where she utilized her Turkish skills to enhance communication and coordination with international partners. She further developed her expertise in marketing and sales while working with Kalmiat, a company that produces speech-aid tools, where she played a key role in promoting the company's products to diverse markets. Passionate about community service, Shahed is also an active volunteer, dedicating her time to various initiatives that align with her values and desire to make a positive impact.
Overview
4
4
years of professional experience
24
24
years of post-secondary education
3
3
Languages
Work History
Sales and Customer Service
Qatar University
10.2024 - 10.2024
- Sold books and provided customer service at the Book Exhibition, engaging with customers to assist in their selections and providing product knowledge.
- Responded promptly to inquiries, offering detailed information about available books and services.
- Ensured a high level of customer satisfaction by addressing concerns and providing personalized recommendations.
- Maintained an organized and appealing exhibition space, ensuring the display of books was attractive and accessible.
Trainee
Amrah Tower for Logistics
08.2023 - 10.2023
- Translating shipping documents, contracts, and correspondence between Turkish and other languages to ensure clear communication.
- Acted as a liaison between the company and Turkish-speaking clients, handling inquiries and resolving issues via phone and email in a timely and professional manner.
- Coordinating with Turkish suppliers and vendors.
- Assisting with the preparation and submission of customs documentation.
Sales Person
Kalimat
01.2021 - 01.2023
- Offering in-depth demonstrations of speech aid games and tools, showing how they work and explaining their benefits to potential customers.
- Engaging with customers to understand their specific needs or the needs of those they care for, and recommending the most suitable speech aid products.
- Guiding how to effectively use the tools and games and particularly for parents.
Education
Bachelor’s Degree in Turkish And English Languages -
University of Jordan
Amman, Jordan 04.2001 - 08.2025
Skills
Sales and customer service
Multitasking & Time Management
Teamwork & Collaboration
Microsoft Office Suite (Word, Excel, PowerPoint)
Translation & Interpretation (Turkish, English, and Arabic)
Personal Information
- Date of Birth: 12/31/02
- Gender: Female
- Nationality: Jordanian
Timeline
Sales and Customer Service
Qatar University
10.2024 - 10.2024
Trainee
Amrah Tower for Logistics
08.2023 - 10.2023
Sales Person
Kalimat
01.2021 - 01.2023
Bachelor’s Degree in Turkish And English Languages -
University of Jordan
04.2001 - 08.2025
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