Aya Jamous
Fashion Retail Sales Assistant
Amman,AM
Summary
Retail and customer service professional experienced in sales, CRM (Salesforce), and customer engagement. Strong communicator with proven ability to support sales and deliver high-quality customer experiences in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Language
Work History
Customer Service & Sales Representative
Csmena
Amman, Amman Governorate
12.2024 - 02.2026
- Provided customer service to both international (English-speaking) and Arabic-speaking clients via calls and chat channels.
- Utilized Salesforce to manage customer data, resolve inquiries efficiently, and support sales operations.
- Maintained a professional and customer-focused approach to enhance overall shopping experience.
Customer Service & Sales Representative
Extensya
01.2023 - 08.2023
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Maintained high levels of customer retention with proactive relationship-building strategies.
Fashion Retail Sales Assistant
Koton
Amman, Amman Governorate
01.2022 - 12.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Greeted customers and helped with product questions, selections, and purchases.
Education
Electrical Engineering
Hashemite University
06-2029
Skills
- Sales & Marketing Experience
- Sales & Upselling
- Communication Skills
- Problem Solving
- Teamwork
- Salesforce
- Social Media Marketing
- Handling Customer Complaints
- Persuasion & Negotiation Skills
- Fast learner
- Attention to detail
Timeline
Customer Service & Sales Representative
Csmena
12.2024 - 02.2026
Customer Service & Sales Representative
Extensya
01.2023 - 08.2023
Fashion Retail Sales Assistant
Koton
01.2022 - 12.2022
Electrical Engineering
Hashemite University