Aya Hijjawi

Provide individual and group wellbeing counselling across the EMEA region, supporting employees in high-stress work environments.
Deliver crisis intervention and emotional support, ensuring timely follow-up and appropriate escalation.
Design and facilitate workshops on stress management, burnout prevention, resilience, and mental health awareness.
Serve as Wellbeing POC for Amman, coordinating employee support, wellbeing initiatives, and access to resources.
Collaborate with HR, Operations, and management to strengthen workplace wellbeing and employee engagement.
Lead wellbeing events and engagement initiatives, including 20+ wellbeing sessions and activities, to improve employee morale and connection.
Track wellbeing data, documentation, and feedback to identify trends and drive program improvements and decision-making.
Act as EMEA Overall Project Manager for the Tech Pillar, coordinating assignments, quality, and delivery across regional initiatives.

• Assisted project officers in implementing vocational training and project activities to enhance participant outcomes.
• Facilitated beneficiary selection, contracting, and home visits to ensure effective programme engagement.
• Managed beneficiary records and databases to uphold data accuracy and integrity.

• Researched support groups and developed comprehensive training manual for facilitators to enhance their effectiveness.
• Conducted in-depth market research to understand consumer behaviour.
• Coordinated effectively with diverse teams for successful project execution.
• Responded to incoming calls promptly to assist customers with inquiries. and emails, ensuring prompt responses.

• Oversaw staff operations and service delivery, ensuring adherence to high-quality standards.
• Managed operations and public relations to enhance business engagement and visibility.
• Conducted marketing and market research on organic farms in Jordan, facilitating collaboration between local farmers and Italian restaurants.

• Facilitated consultation meetings with 25 network members, gathering input to align priorities and strengthen network cohesion.
• Drafted final strategic plan and comprehensive project report, summarising key insights and outlining actionable steps for implementation.
• Developed three-year strategic plan for Sham’a Network in Jordan, collaborating with NCWA, Plan International, and local organisations to enhance regional impact.

• Provided Cognitive Behavioral Therapy (CBT) to patients, enhancing their coping strategies and therapeutic outcomes while also delivering lectures and training on psychology and therapeutic approaches for diverse clinical conditions.
• Monitored client interactions during therapy sessions to gather insights, supporting diagnoses and treatment plans.
• Developed comprehensive case reports for patient progress tracking.
• Engaged in continuous professional development activities, staying abreast of the latest trends in psychology.

• Conducted research on addiction and bipolar disorder during practical training and graduation thesis, contributing to understanding of mental health issues in collaboration with Al-ahliyyah Amman University.
• Streamlined data collection processes through tailored survey design and implementation tools.
• Collaborated effectively with multidisciplinary team members for effective project coordination.
• Maintained up-to-date knowledge of industry trends via continuous professional development opportunities.

• Developed and implemented transition programmes that enabled students to achieve leadership, employment, and educational goals.
• Contributed to community campaigns that raised awareness of extremism and fostered social cohesion.
• Maintained all project documentation, guaranteeing accuracy and accessibility.
• Managed logistics of company events, resulting in smooth operations.
• Negotiated contracts with suppliers, securing favourable terms.