Aya Algharably
London, Ontario
Summary
Adept in CRM software and exceptional at team collaboration, I significantly enhanced customer satisfaction by efficiently resolving complaints and inquiries at my previous role in Customer Service. Leveraging social media and Microsoft Office, I streamlined client communication, achieving a notable increase in positive feedback and support efficiency.
Overview
2
2
years of professional experience
Work History
Customer Service
06.2023 - 06.2024
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
Volunteer
02.2022 - 04.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Diploma - Business Accounting
Fanshawe College
London, Ontario04.2024
Skills
Complaint Handling
Social Media
CRM Software
Team Collaboration
Microsoft Office
In-flight decision making
Languages
English, Arabic
Native language
Timeline
Customer Service
06.2023 - 06.2024
Volunteer
02.2022 - 04.2022
Diploma - Business Accounting
Fanshawe College
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