Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
AWWAD MAHMOUD ARMOUSH

AWWAD MAHMOUD ARMOUSH

HOSPITALITY CAREER
AMMAN

Summary

Proven leader in the food and beverage industry, notably at FAIRMONT, where I spearheaded a team to enhance meal preparation and service, achieving significant sales growth. Skilled in food safety compliance and labor management, I excel in teamwork and collaboration, driving operational efficiency and customer satisfaction. My problem-solving abilities and commitment to excellence have consistently improved service delivery and team performance.

Overview

2
2
years of professional experience

Work History

Food and Beverage Team Leader

FAIRMONT
06.2023 - Current
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Managed bar and wait staff and directed hiring program.

Food and Beverage Server

Sheraton Hotel & Resorts
06.2022 - 06.2023
  • Cleaned and set up tables to promptly seat guests and reduce wait times.
  • Greeted guests warmly to foster welcoming environment.
  • Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
  • Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
  • Providing excellent guest service, successfully upselling relevant products and services for increased customer satisfaction.
  • Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
  • Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
  • Checked on guests throughout meal to attend to needs and provide great service.

Education

High School Diploma -

LOCAL JORDANIAN SCHOOL
AMMAN
04.2001 -

Skills

Food Safety Compliance

Waste Reduction

Sales Growth

Allergen awareness

Labor Management

Teamwork and Collaboration

Microsoft Excel

Food Safety

Problem-solving abilities

Multitasking

Decision-Making

Good knowledge of alcohol and exemplary presentation

Time Management

Ability to work throughout "Shifts" System

Ability to work hard and under pressure

Languages

Arabic
Native language
English
Upper intermediate
B2

Timeline

Food and Beverage Team Leader

FAIRMONT
06.2023 - Current

Food and Beverage Server

Sheraton Hotel & Resorts
06.2022 - 06.2023

High School Diploma -

LOCAL JORDANIAN SCHOOL
04.2001 -

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AWWAD MAHMOUD ARMOUSH HOSPITALITY CAREER