Asma Aleytan
Field Coordinator, Project Implementation Assistant, Community Engagement Officer
Amman
Summary
Dynamic and dedicated project coordinator with over 5 years of experience in community engagement and outreach, specializing in building partnerships and implementing projects that drive job creation and capacity building for municipalities. Recognized for meticulous attention to detail and a strong ability to adapt to shifting priorities while maintaining high customer satisfaction. Proven track record in technical support, troubleshooting, and optimizing system performance, complemented by a collaborative spirit that enhances team effectiveness. Seeking a challenging position that fosters professional growth and allows for impactful contributions in project coordination.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Technical Support Assistant
Afaq Alriadah For Development and Training
05.2025 - Current
- Improved customer satisfaction by efficiently resolving technical issues and providing clear explanations.
- Boosted customer retention by building rapport and addressing concerns in a timely manner.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Provided remote assistance using screen-sharing tools, facilitating faster resolutions without requiring onsite visits.
Municipal Program Officer
USAID, Jordan
06.2018 - 03.2021
- Coordinated municipal program initiatives, ensuring compliance with local regulations in Jordan
- Developed and maintained relationships with stakeholders to facilitate program success
- Monitored project progress and prepared detailed reports for senior management
- Implemented new processes that improved program efficiency and community engagement
- Implemented strategies to optimize municipal project delivery and stakeholder engagement
- Facilitated inter-departmental collaboration to enhance municipal service outcomes
- Conducted thorough evaluations of municipal programs to identify areas for improvement and increased efficiency
- Led a team of program assistants, providing training and professional development opportunities
Community Engagement Officer (mobilizer)
USAID, Mafraq Governorate, Jordan
03.2017 - 05.2018
- Facilitated outreach initiatives to engage local communities and gather feedback on program initiatives in the Mafraq Governorate.
- Developed and implemented strategic communication plans to increase awareness and participation in community programs.
- Organized and led community meetings and events to inform and involve local residents in decision-making processes.
- Built and maintained strong relationships with community leaders and organizations to foster trust and cooperation.
- Collaborated with government and non-governmental organizations to align community engagement strategies with regional development goals.
- Coordinated community engagement workshops to promote participatory planning and feedback.
Community Mobilizer
Unicef jordan, almafraq
01.2016 - 12.2016
- Motivating the community for the project's services, which include psychological support and providing informal education for children and adolescents affected by Syrian asylum and wars.
- Working on creating a database for the community groups affected by the Syrian refugee crisis to benefit from non-formal education services.
- Work on creating a map of relationships between the project and the targeted community groups.
Computer Skills Trainer
Unicef jordan
03.2014 - 08.2015
- Conducted computer training sessions to enhance participants' technical skills and knowledge.
- Assessed trainees' progress and provided constructive feedback to improve their performance.
- Utilized innovative teaching methods to engage learners and facilitate understanding
Education
Computer information system
Yarmouk University
09.2013
Skills
data collection
Websites
Personal details
- Date of birth May 20, 1990
- LinkedIn linkedin.com/in/asmaeitan
Timeline
Technical Support Assistant
Afaq Alriadah For Development and Training
05.2025 - Current
Municipal Program Officer
USAID, Jordan
06.2018 - 03.2021
Community Engagement Officer (mobilizer)
USAID, Mafraq Governorate, Jordan
03.2017 - 05.2018
Community Mobilizer
Unicef jordan, almafraq
01.2016 - 12.2016
Computer Skills Trainer
Unicef jordan
03.2014 - 08.2015
Computer information system
Yarmouk University
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