ASHRAF MANKO

• Support Engineer, technical support on Azure Function Apps, Azure Web Apps, Azure static Web Apps, Azure Web Jobs.
• Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
• Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
• Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
• Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.

Contact: Firas Haj-Husein (Technical Advisor) 00962776801225

• Responsible about digital transportation technical implementation inside the company.
• Manager for development team.
• Review requirements, analyzing and designing tasks.
• Distribute development tasks, priorities and estimations.
• Monitor and enhance implementation of all pre-assigned plans for the Application Development team.
• Responsible about maintaining, managing, and upgrading the SharePoint environment that hosts all STS internal systems and services.

Contact : Mr. Raed Hasan - Software Director 00962799796553

• Review requirements, analyzing and designing the tasks.
• Distribute development tasks, priorities and estimations.
• Monitor and enhance implementation of all pre-assigned plans for the Application Development team.
• Perform code review for all implemented development tasks.
• Implement advanced POCs and advanced development tasks on critical areas of the system.

Contact: Mr. Ahmad Abu Arja - Head of IT & Unit Manager 00962789980665

• Initiating and implementing project plans
• Ensuring IT project implantation (Application Development, Database, Quality Control, Infrastructure, and Security)
• Following up closely with the COO and coordinating work with other company's departments
• Responsible for third parties' communications (External Parties, Vendors, etc...)
• Support Development team to solve complex technical issues and provide technical recommendation
• Participate in requirements analyzing and implementation design
• Serve as a link between business analyst and IT department in insuring PRDs & FSDs technical requirement are suitable for the project
• Establish scrum meetings.

• Leading a team of Eight Developers, and ensure deadlines are efficiently met.
• Responsible for reviewing requirements, analyzing and designing tasks.
• Responsible for distributing tasks, priorities and estimations.
• Building Plans on MS Project (Setting the tasks, the resources, the dependencies and resources allocation percentage).
• Coordination and following up with IT department teams (Application Development team, Database team, Quality Control team and Infrastructure team) based on the prepared plans.
• Serve as a link between IT department teams and other company teams (System Support Team, Business Team and Finance Team)
• Communication and following up with third parties.

• Review requirements, analyzing and designing the tasks.
• Distribute development tasks, priorities and estimations.
• Monitor and enhance implementation of all pre-assigned plans for the Application Development team.
• Perform code review for all implemented development tasks.
• Implement advanced POCs and advanced development tasks on critical areas of the system.

• Responsible for Database Technology And Design (Tables, Views, SPs, Functions, Triggers, Replication).
• Building Payment Gateway between Central Bank of Jordan, Banks and Billers.
• Deployment application and Services (WCF, Windows, web Services) and portals instances on multi nodes.
• Perform Integration between banks, billers and Madfooatcom.
• Perform Integration between MIGS (payment channel) and Madfooatcom.

• Initiate product creation and development for Mobile Workers Remittances.
• Participate in creating full project for gathering information about companies with evidences captured from those companies' websites or any other website.
• Worked on WPF based project for KIOSK machines.
• Participated in customizations and changes and fixes on other existing company products for banks swift messages work flow and processing.
• Participated in framework customizations and changes and fixes.

• Implement a full project life cycle on online website http://business.maktoob.com and http://Arabic. business.maktoob.com including Gathering requirements and project design, Creating database structure and Development, Working on handling the new requirements and fixing bugs, Working on generating and gathering feeds for the site.
• Successful sign of for the following projects: http://Helwa.maktoob.com, http://Under20.maktoob.com, http://Under20.maktoob.com

• Implement a full project life cycle on online website http://business.maktoob.com and http://Arabic. business.maktoob.com
• Gathering requirements and project design.
• Creating database structure and Development.
• Working on handling the new requirements and fixing bugs.
• Working on generating and gathering feeds for the site.

• Implement a full project life cycle on online website strategiy.com including bugs fixing and the new requirements handling.
• Working on full project life cycle on online web site on http://business.maktoob.com,http://Arabic. business.maktoob.com.
• Gathering requirements and project design.
• Creating database structure and Development.
• Working on handling the new requirements and fixing bugs.
• Working on generating and gathering feeds for the site.