Aseel Jaouni
Amman
Summary
Adept Operations Manager with a proven track record at Boarding Pass Travel & Tourism, enhancing operational efficiency and customer satisfaction. Expert in logistics management and team leadership, I've successfully navigated high-pressure environments, ensuring a seamless booking process and resolving customer issues promptly, significantly boosting service quality.
Overview
10
10
years of professional experience
Work History
Operations Manager
Boarding Pass Travel & Tourism
Amman
11.2019 - Current
- Managed daily operations, overseeing booking processes for flights, hotels, transportation, and tour packages.
- Ensured efficient handling of customer inquiries and reservations, improving response times and service quality.
- Coordinated with suppliers, including hotels, airlines, tour guides, and transport providers, to optimize service delivery.
- Monitored workflows and implemented process improvements to enhance operational efficiency.
- Handled escalated customer complaints, ensuring timely resolution, and maintaining high customer satisfaction.
Developed and executed strategies to enhance service quality, leading to improved customer retention, and positive reviews. - Ensured compliance with industry regulations and company policies, maintaining high operational standards.
Inbound Manager
Safana Travel & Tourism
04.2019 - 10.2019
- Promoted Jordan as a prime travel destination through participation in international tourism fairs, and collaboration with telecom providers.
- Distributed brochures and travel programs to major and global tour operators to enhance market reach.
- Managed contracts with tour operators and local service providers, ensuring compliance with agreed terms and conditions.
- Oversaw incoming bookings, coordinating with local suppliers to prevent client complaints, and enhance customer satisfaction.
- Arranged and reserved certified legal tour guides based on requested languages, to ensure high-quality visitor experiences.
Sales & Operation Supervisor consultant (GSA)
Jerusalem Express Travel
07.2015 - 03.2019
- GSA for Online System Booking (24x7rooms.com)
- Outdoor & Indoor Sales
- Hotels Reservation
- Handling Holidays & Honeymoon Packages
- Handling incoming Programs
- Ticketing (Basics) on Galileo System
Education
Bachelor Degree - Tourism Management
Jordan Applied University for Hospitality and Tourism
01.2016
Diploma Degree - Hotel Management
Jordan Applied University for Hospitality and Tourism
01.2012
Skills
- Business planning
- Performance monitoring
- Work flow planning
- High-pressure environments
- Team leadership
- Customer service
- Operations management
- Social media marketing
- Emergency response
- Logistics management
References
Available on Request
Languages
- Arabic, Mother Tongue
- English, Very Good
Timeline
Operations Manager
Boarding Pass Travel & Tourism
11.2019 - Current
Inbound Manager
Safana Travel & Tourism
04.2019 - 10.2019
Sales & Operation Supervisor consultant (GSA)
Jerusalem Express Travel
07.2015 - 03.2019
Bachelor Degree - Tourism Management
Jordan Applied University for Hospitality and Tourism
Diploma Degree - Hotel Management
Jordan Applied University for Hospitality and Tourism
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