Aseel F. Shadid
Key Account Manager
Amman
Summary
Dynamic professional with over four years of experience managing and leading teams across diverse sectors, demonstrating a clear and logical mindset along with a practical approach to problem-solving. Committed to task completion and driven to overcome challenges, with a genuine passion for business management. Eager to leverage skills and knowledge to contribute meaningfully to organizational success while embracing continuous learning opportunities.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Key account manager
AVIS Rent a Car
08.2021 - Current
- Developing and sustaining solid relationships with key clients that bring in the most income for the company.
- Addressing and resolving key clients’ complaints.
- Acting as the main point of contact between key clients and internal teams.
- Supervising the account teams assigned to each key client.
- Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met.
- Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
- Developing a thorough understanding of key clients’ needs and requirements and preparing customized solutions.
- Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client’s long-term goals.
- Monitor fleet onboarding processes and collaborate with internal teams to ensure timely integration.
- Effectively address and resolve escalated issues.
- Regularly review and adjust pricing models to maintain competitiveness.
- Develop and implement strategies to optimize return on investment (ROI) per car for fleet.
- Analyze performance metrics and collaborate with key clients to identify areas for improvement and efficiency.
Reservations agent
AVIS Rent a Car
06.2022 - 04.2025
- Monitored competitor rates and advised management on necessary adjustments to maintain market position.
- Helped business fulfill every confirmed reservation by creating detailed and accurate entries.
- Collaborated with other departments to ensure seamless customers experiences.
- Supported team members during high-call volume periods while maintaining exceptional customer service standards.
- Assisted customers in booking vehicle reservations and trips program over phone and online.
- Provided accurate information on vehicles availability, rates, and amenities.
- Performed data entry tasks related to clients history files and reservation databases.
- Processed reservation cancellations or modifications as requested by customers.
- Worked closely with sales teams to coordinate group bookings for high seasons.
- Addressed customer inquiries and concerns promptly and professionally.
- Updated clients records with relevant preferences or requests for future stays.
- Delivered highest level of customer service and expedited customers’ rental requests.
- Coordinated transportation arrangements for clients.
Collection Officer
AL-QABBAI Law
07.2019 - 12.2020
- Make Calls to Clients
- Negotiate Payment Schedules
- Advise Customers
- Maintain Customer Files
- Prepare Statements
- Write Letters
Education
Bachelor - Finance and Banking
AL-BALQA APPLIED UNIVERSITY
06.2020
MBA - Finance
UNIVERSITY OF JORDAN
09.2025
Skills
- Analytical skills
- Commercial awareness
- Communication skills
- Team Coordination
- Time Management and Multi Tasking Skills
- Client relationship building
- Problem-solving
- Contract negotiation
Websites
References
References available upon request.
Timeline
Reservations agent
AVIS Rent a Car
06.2022 - 04.2025
Key account manager
AVIS Rent a Car
08.2021 - Current
Collection Officer
AL-QABBAI Law
07.2019 - 12.2020
MBA - Finance
UNIVERSITY OF JORDAN
Bachelor - Finance and Banking
AL-BALQA APPLIED UNIVERSITY
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