Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline

Arzo Hammad, CMA Candidate

Operations Officer
Amman,AM

Summary

Operations Officer with over 2 years of successful experience in operations analytical and finding effective solutions.

eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Clear understanding of tasks and trainings, Motivated to learn, grow and excel in Finance & Accounting.

Overview

2
2
Languages
4
4
years of post-secondary education
3
3
years of professional experience

Work History

Technical Support Advisor

Webhelp
Amman
05.2020 - 11.2020
  • IOS Technical Support Advisor, responsible for handling technical-support and support related questions for Clients customers and Partners.
  • Highly skilled with creative thinking of technical and strategic solutions.
  • Served as primary point of contact for triaging all technical issues.
  • Designed technical diagnostic timelines to determine technical change viability without disrupting operations.
  • Provided technical process and subject matter expertise.
  • Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer.
  • Maintaining the highest level of quality support in every customer interaction.
  • Accurately logging all interactions via Client’s Contact Management System.
  • Achieve company metrics as defined by the Supplier.
  • Recognize and adjust support approach to accommodate all levels of customer’s experience.
  • Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs.

Operations Officer

VFS Global
05.2018 - 05.2020
  • Facilitate the visa application process & handle front office & back office operations conducted at the respective visa applications center (VACs).
  • Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
  • Optimized business processes to foster operational efficiency.
  • Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
  • Document scrutiny & collection of applications for visa processing.
  • Handle cash & bank related transactions if signed & ensure 100% accuracy.
  • Record maintain all application data. ensure accurate and timely data entry into the system with zero errors.
  • Ensure all administration and logistics of passport delivery to consulate / applicant / logistic company etc.
  • Maintain compliance to the standard operating procedures, manuals etc, without deviation in process.
  • Inform the applicants about available value-added services and ensure delivery of value-added service options to applicants/ customers.
  • Ensure that the entire process is completed within the mandated turnaround time.
  • Assist deputy manager /operations manager in execution of project.
  • Ensure judicious use of natural resources.

Sales Development Representative

Jeeran.com
03.2018 - 05.2018
  • Coordinated trade shows and created marketing collateral to reach greater potential customers.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
  • Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.

Education

Bachelor's Degree of - Finance

The University Of Jordan
09.2012 - 07.2016

Skills

    Financial Analyst

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Accomplishments

  • Best Employee in C-Sats award.
  • Trained and led technical support teams of more than 10 support specialists.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Participated in various incentive programs and contests designed to support achievement of production goals.

Additional Information

Training and Courses

• CMA

Currently I'm doing a self-study for CMA exam to get one of the most important Certificates For the accountant to understand corporate governance and concepts like responsibility accounting. This knowledge allows me to stand in a unique position between the finance side and management side.

• Focus on speaking course at British Council

(October 2018 – December 2018)

Timeline

Technical Support Advisor - Webhelp
05.2020 - 11.2020
Operations Officer - VFS Global
05.2018 - 05.2020
Sales Development Representative - Jeeran.com
03.2018 - 05.2018
The University Of Jordan - Bachelor's Degree of, Finance
09.2012 - 07.2016

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Arzo Hammad, CMA CandidateOperations Officer