Aroob Azaizeh

• Institutional Knowledge: One of the initial team members on the account, deeply involved in the evolution of the ticketing system and policy structure over the past 2 years.
• Quality Excellence: Consistently maintained a high QA Score, with a track record of achieving 100% perfection in previous audit periods, ensuring superior quality standards.
• Operational Analysis: Utilized analytical skills to critically handle complex customer inquiries and requests, ensuring strict compliance with GS&S policies and company protocols.

• Provided high-level customer support across inbound and outbound channels, focusing on maintaining service quality and customer satisfaction.

• Quality Sampling: Applied formal statistical sampling procedures (e.g., AQL) to conduct thorough quality inspection of garment samples, ensuring compliance with client specifications and lot size requirements.

• Managed and ensured the quality integrity of two large warehouses, overseeing the issuance and quality verification of substantial orders for international brands.

• Managed order reservations/booking through a specialized system, ensuring alignment between inventory, quality verification, and dispatch schedules.