Summary
Overview
Work History
Education
Personal Information
References
Certification
Timeline
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Aref Taani

Aref Taani

Customer Relationship Manager
Jordan,Amman

Summary

Seeking a challenging position with progressive organisation, where there is an opportunity for growth and creativity.

-Extensive experience in area of Banking works.

-Fully aware of diversity, who can communicate clearly & effectively with

-People from all social, cultural and professional backgrounds.

Overview

2
2
Languages
10
10
years of professional experience
1
1
Certificate

Work History

Premium Customer Service

Arab Bank
Jordan, Amman
08.2021 - Current
  • Marketing bank's products and services through direct and cross selling to achieve branch goals and increase customer base and revenue
  • Providing professional, and high-quality service meet customers' requirements and exceeds their expectations
  • Identify customer needs and fulfilling it with proper bank's services
  • Handle customers' requests/inquiries related to their accounts, products and services in a professional manner.

Customer Service Officer

AJIB Bank
Jordan, Amman
04.2019 - 08.2021
  • Acquiring new customers by offering the bank's products, answering their inquiries and maintaining existing clients
  • Opening accounts for customers (current, savings, and credit facilities)
  • Attracts potential customers by answering service questions & suggesting information about other services.

Relationship Officer

Invest Bank
Jordan, Amman
07.2018 - 04.2019
  • Identify customers' needs and fulfilling it with proper bank's products
  • Handle customers request/inquiries related to their accounts, products & services in a professional manner
  • Assist and guide customers to benefit from the bank's various alternative channels/ and E-channels
  • Promote & sell bank products/services to achieve the target
  • Handle custody items and keys efficiently.

Islamic Finance Executive

Abu Dhabi Islamic Bank
United Arab Emirates, Abu Dhabi
09.2017 - 07.2018
  • Keep accurate records for all daily transactions
  • Broaden existing client relationships
  • Attending trade exhibitions, conferences and meetings
  • Track sales and revenue targets for existing and new client relationships
  • Financial and accounting procedures.

Insurance Consultant

Arabia Insurance Company
United Arab Emirates, Abu Dhabi
11.2015 - 09.2017
  • Provide a comprehensive insurance service to customers
  • Approaches potential clients by utilizing mailings and phone solicitation; making presentations to groups at company
  • Ensuring customer's needs, wants and values are clearly understood and met by arranging appropriate policies and at all times working in the best interest of Insurance.

Customer Service & Teller

Al Alawneh Exchange Company
Jordan, Amman
10.2014 - 11.2015
  • Verifying customers' information via checking their identifications
  • Executing financial transactions in accordance with the Alawneh Policies and procedures, maintaining an acceptable recording
  • Balancing currency in cash drawers at ends of shifts, calculating Daily transactions using computers, calculators
  • Informing customers about foreign currency regulations, and computing transaction fees for currency exchanges.

Education

Bachelor Degree - Accounting

Yarmouk University

Personal Information

  • Gender: Male
  • Nationality: Jordanian
  • Driving License: Valid
  • Marital Status: Married

References

Available upon Request.

Certification

IFRS 16 ( Evaluation )

Timeline

Premium Customer Service

Arab Bank
08.2021 - Current

Customer Service Officer

AJIB Bank
04.2019 - 08.2021

Relationship Officer

Invest Bank
07.2018 - 04.2019

Islamic Finance Executive

Abu Dhabi Islamic Bank
09.2017 - 07.2018

Insurance Consultant

Arabia Insurance Company
11.2015 - 09.2017

Customer Service & Teller

Al Alawneh Exchange Company
10.2014 - 11.2015

Bachelor Degree - Accounting

Yarmouk University

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